Senior Technical Lead

1 week ago

Cardiff, Cardiff, United Kingdom Certes IT Service Solutions Full time
Senior Technical Analyst

We are seeking a highly skilled Senior Technical Analyst to play a key role in shaping our technology portfolio. This is a challenging and rewarding opportunity for a proactive technical professional to make a real impact in a dynamic and innovative company like Certes IT Service Solutions.

About the Role
  • Implement, configure, govern and evolve our technology portfolio to meet business needs and drive strategic growth.
  • Provide high-level technical expertise and specialist knowledge for desktop infrastructure, including Active Directory, PKI, Endpoint Detection and Response, Azure Security products, PowerShell scripting and Azure Active Directory.
  • Collaborate with Technical Architects and other Senior Technical Analysts to ensure that new and existing technologies meet design requirements and align with our company's vision.
  • Ensure security updates and system patches are maintained for all underlying desktop service systems, ensuring the highest level of security and compliance.
  • Work closely with vendors to determine and produce a technical roadmap and support lifecycle for desktop systems, driving innovation and efficiency.
  • Assist with the training of technical analysts to deliver a high standard of knowledge and customer service, ensuring our team is equipped to meet the needs of our clients.
Essential Skills and Experience
  • Strong technical background with good knowledge and skills in supporting desktop infrastructure technologies, including Windows server administration and network fundamentals.
  • Good identity skills in Active Directory, Microsoft Entra ID and Conditional Access, with a strong understanding of security best practices.
  • Azure certifications (SC300, AZ104) or 5+ years of Azure experience, with a proven track record of managing and troubleshooting Microsoft Azure Cloud services.
  • Proven experience of actively supporting IT systems and Active Directory/AAD, with a strong focus on stakeholder management and communication.
  • Strong stakeholder management and communication skills, with the ability to effectively collaborate with cross-functional teams and drive business outcomes.
  • Windows server administration and network fundamentals (DNS, DHCP, TCP/IP, routing, switching and HTTP), with a strong understanding of network security and compliance.

Certes IT Service Solutions is a leading provider of IT services, committed to promoting equality and diversity in its business operations. We welcome applications from all sections of the community and from people with diverse experience and backgrounds.

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