Service Delivery and Supplier Management Lead in Cardiff

3 weeks ago

Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time

Your new companyA job opportunity has arisen for an experienced Service Delivery and Supplier Management Lead to join one of the most established organisations in South Wales. The organisation offers excellent scope for career progression and a great working environment. This role will initially be a fixed-term-contract until June 2027, with the possibility to get extended or made permanent after this period.

Your new roleThe Service Delivery and Supplier Management Lead will be responsible for the service supplier framework to ensure that 3rd party suppliers deliver to all service obligations and requirements, whilst proactively working to improve services through innovation and continuous improvement. You will take responsibility for the design and implementation of the service delivery and supplier management processes and governance, ensuring that IT services meet the requirements of the wider organisational strategies.

You will liaise with several key senior stakeholders to ensure that continual service improvement requirements are fully understood; that all appropriate solutions are implemented to meet business requirements and that they deliver excellent customer service.

Furthermore, you will ensure that service delivery of IT services meets all business needs by taking responsibility for the service delivery of 24x7 IT service using ITIL framework governance, leading a team to deliver excellent service performance related to all IT vendors and high value strategic partners, whilst contributing to defining the overall service strategy and implementation that covers all aspects of service delivery and supplier management.

What you'll need to succeedThe successful candidate should be able to demonstrate the following:

  • Proven track record of working in a Senior Leadership position in IT Service Management or a similar role
  • Extensive experience in leading ITIL Service Management disciplines in a 24x7x365 environment
  • Proven experience of leading/managing teams
  • Experience of IT contracts and likely cost implications, in addition to experience of financial accounting and reporting practices applicable to relevant products, costs, and risks
  • Knowledge of the development and implementation of processes and policies
  • Excellent stakeholder management and communication skills
  • Have completed a degree in Computer Science, Engineering, IT, Business Management, Finance, or a similar subject

This role would suit a dynamic, forward-thinking individual who is comfortable liaising with a range of different stakeholders.

What you'll get in returnThe organisation offers a great working environment, excellent scope for career progression plus a benefits package that includes:

  • 25 days annual leave plus bank holidays
  • Option to buy up to 5 days additional annual leave per year
  • Bonus scheme
  • Annual salary uplift + annual cost of living increase
  • Standby allowance
  • Excellent pension scheme - Up to 11% employer contribution
  • Enhanced family friendly policies
  • Discounts on gym memberships and high street shopping
  • Free on-site parking
  • Car leasing scheme
  • Health CashBack scheme
  • Employee assistance programme
  • Cycle to work scheme
  • Training and development opportunities and more

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays also offer £500 worth of high street vouchers for all successful referrals.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found

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