Customer Service Co-Ordinator

1 month ago


Astwood Bank, Worcestershire, United Kingdom Black Cat Recruitment Ltd Full time

We're currently recruiting a Customer Service Coordinator for a Global Logistics Company based in Redditch.

The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in full control at all times and be able to communicate at the highest level. Must have a can-do attitude and take pride in the job.

You will be responsible for:

  • Loading orders onto the system
  • Tracking shipments
  • Negotiating rates with carriers when necessary
  • Building positive relationships with carriers
  • Planning vehicles
  • Communicating with subcontractors
  • Keeping customers updated as to the progress of jobs
  • Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
  • Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
  • Ensuring jobs are completed on the system and checked prior to invoicing
  • Ensuring paperwork is filed accurately and in a timely manner
  • Liaising with Operations, Accounts and Warehouse
  • Effective escalation of issues relating to customers/ system requirements
  • Maintenance of system data and its integrity

Key result areas:

Communication with customers and internal staff and managers

Accuracy of the information captured

Understanding of the role

Timely input of jobs onto the system

Escalation of any queries or issues

Closing out of Jobs

System housekeeping

The successful candidate will have the following key skills/personal competencies and qualifications:

  • Must be computer literate including MS Office, email, spreadsheets and databases
  • Good level of numeracy and literacy
  • 5 GCSEs or equivalent
  • Excellent organisation and administrative skills
  • Good communication skills
  • Knowledge of the Transport and Freight forwarding industry is an advantage
  • Administration/customer service
  • Good listener with the ability to resolve issues
  • Self-managing and good attention to detail
  • Second language is an advantage
  • Ability to multitask and prioritise
  • Highly organised with the ability to remain focussed under pressure
  • Flexibility and a team player

Working hours and other info:

40 hour per week - Monday to Friday, 09:30-18:00 (office based)

25 days holiday + bank holidays

Salary - Up to 26,000 per annum

Additional training opportunities

If you're looking for your next job opportunity and you'd like to work for a successful company that supports personal growth and career goals, please apply with a copy of your up to date CV. We'd love to hear from you



  • Astwood Bank, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

    Job Title: Customer Service Advisor Salary: £25,000 Per annum Location: Redditch Contract Temporary to Permanent Job Summary: We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and...


  • Astwood Bank, Worcestershire, United Kingdom Ernest Gordon Recruitment Limited Full time

    Graduate Technical Services Engineer (Engineering/Lighting)Redditch - Birmingham 23, ,000 + Progression Opportunities + Training + Company Pension + Performance Based Bonus + Life Insurance Are you a Graduate from an Engineering or Electrical background that wants to join a continually growing company with unparalleled progression and training?Do you want to...

  • Credit Controller

    2 months ago


    Astwood Bank, Worcestershire, United Kingdom Adecco Full time

    Our client is a leading sales and distribution company based in Redditch, UK. With a strong presence in the industry and now as the UK subsidiary of a global manufacturing company, they are committed to delivering high-quality products and exceptional customer service. Adecco Worcester are looking to recruit a Credit Controller to work on a part time basis...

  • Administrator

    1 month ago


    Astwood Bank, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

    Job Title: AdministratorLocation: Redditch B98Salary: £11.44per hourHours: Monday to Thursday 9am to 5pm / Friday 9am to 4:30pmDuration: Temporary to PermanentBenefits: Competitive salary Payday Sandwiches Company pension Positive and collaborative work environmentResponsibilities: Coordinate with various departments to ensure fulfilment of orders. Respond...

  • Operations Officer

    2 months ago


    Astwood Bank, Worcestershire, United Kingdom D R Newitt & Associates Full time

    Operations Officer 12-Month Contract Job Description: We are seeking an enthusiastic and diligent Operations Officer to join our team on a 12-month contract. This role is pivotal in ensuring the smooth operation of our supply chain and supporting various internal functions. Must be able to start immediately Key Responsibilities:Stock Management: Book in all...


  • Astwood Bank, Worcestershire, United Kingdom TeacherActive Full time

    Job Title: Special Education Teaching AssistantLocation: BirminghamSalary: £80 - £90About the Role:We are seeking a dedicated and enthusiastic Special Education Teaching Assistant to join our team at TeacherActive. As a Special Education Teaching Assistant, you will work closely with students, teachers, and therapists to provide personalized support plans...


  • Astwood Bank, Worcestershire, United Kingdom TeacherActive Full time

    Job Title: Special Education Teaching AssistantLocation: BirminghamSalary: £80 - £90About the Role:We are seeking a dedicated and enthusiastic Special Education Teaching Assistant to join our team at TeacherActive. As a Special Education Teaching Assistant, you will work closely with students, teachers, and therapists to provide personalized support plans...

  • Transport Planner

    1 month ago


    Astwood Bank, Worcestershire, United Kingdom Michael Page Full time

    The Transport Planner, based on Redditch, will play a crucial role in coordinating drivers and planning transport routes within the Logistics Distribution and Supply Chain industry. This role requires a detail-oriented individual who can efficiently solve logistics challenges in a busy environment.Client DetailsThe company is a prominent player in the...


  • Astwood Bank, United Kingdom Black Cat Recruitment Ltd Remote Work Freelance Full time

    We're currently recruiting a Customer Service Coordinator for a Global Logistics Company based in Redditch. The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in full...


  • Hesketh Bank, United Kingdom GBA Services Full time

    COMPANY GBA Logistics - Freight Services JOB TITLE Out Of Hours Co-ordinator SHIFTS Various - nights/weekends SALARY £24,000-£27,000 BASE Hesketh Bank GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our...


  • Hesketh Bank, United Kingdom Preston - Control Tower Full time

    COMPANY GBA Logistics - Freight Services JOB TITLE Out Of Hours Co-ordinator SHIFTS Various - nights/weekends SALARY £24,000-£27,000 BASE Hesketh Bank (on site) GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to...

  • Project Engineer

    7 days ago


    South Bank, United Kingdom Alex Young Recruitment Limited Full time

    Project Engineer (Elec Bias) I am currently recruiting for a project engineer (elec Bias) for an in house position near Waterloo. You will have a electrical qualifications or apprenticeship with a proven track record in commercial maintenance and experience within projects. Sector: Entertainment. The role will act as a point of contact for Contractors,...


  • Astwood Bank, United Kingdom Auto Skills UK Full time

    Job SummaryWe are seeking a skilled and experienced Vehicle Damage Assessor to join our team at Auto Skills UK. As a leading provider of temporary and permanent staffing solutions, we are committed to delivering exceptional service to our clients and candidates.Key ResponsibilitiesWork efficiently in a fast-paced accident repair centre, ensuring high-quality...


  • Astwood Bank, United Kingdom Auto Skills UK Full time

    Job SummaryWe are seeking a skilled and experienced Vehicle Damage Assessor to join our team at Auto Skills UK. As a leading provider of temporary and permanent staffing solutions, we are committed to delivering exceptional service to our clients and candidates.Key ResponsibilitiesWork efficiently in a fast-paced accident repair centre, ensuring high-quality...

  • Automotive Technician

    22 hours ago


    Astwood Bank, United Kingdom Holt Recruitment Ltd Full time

    Job Description:Automotive TechnicianLocation: RedditchSalary: Up to £35,000 + BonusHolt Recruitment Ltd is seeking an experienced Automotive Technician to join their thriving Service Department. This is an excellent opportunity for career progression in a professional and dynamic environment.Key Responsibilities:Diagnose and fix vehicle faults using...

  • Automotive Technician

    24 hours ago


    Astwood Bank, United Kingdom Holt Recruitment Ltd Full time

    Job Description:Automotive TechnicianLocation: RedditchSalary: Up to £35,000 + BonusHolt Recruitment Ltd is seeking an experienced Automotive Technician to join their thriving Service Department. This is an excellent opportunity for career progression in a professional and dynamic environment.Key Responsibilities:Diagnose and fix vehicle faults using...


  • Astwood Bank, United Kingdom Pertemps Redditch Commercial Full time

    Job Title: IT / First Line SupportLocation: RedditchJob Type: Temporary / 2-4 weeksPay: 12- 13 per hour Responsibilities:Assist users with password resets and account recovery.Manage new starter account setups, ensuring all necessary access and permissions are configured.Offer support and problem solving for Salesforce-related queries and issues.Log and...

  • Forklift Engineer

    6 days ago


    Astwood Bank, United Kingdom Hodfin Full time

    About the RoleWe are seeking a skilled Forklift Engineer to join our team at Hodfin. As a Field Service Mechanical Engineer, you will be responsible for servicing, maintaining, and attending breakdowns of forklift trucks. Your expertise in diagnosing electrical, mechanical, and hydraulic faults will be essential in ensuring the smooth operation of our...

  • Forklift Engineer

    7 days ago


    Astwood Bank, United Kingdom Hodfin Full time

    About the RoleWe are seeking a skilled Forklift Engineer to join our team at Hodfin. As a Field Service Mechanical Engineer, you will be responsible for servicing, maintaining, and attending breakdowns of forklift trucks. Your expertise in diagnosing electrical, mechanical, and hydraulic faults will be essential in ensuring the smooth operation of our...

  • Sales Director

    7 days ago


    Astwood Bank, United Kingdom Swift Temps Ltd Full time

    About the Role:We are seeking a highly motivated and experienced Sales Manager to join our team at Swift Temps Ltd. As a Sales Manager, you will be responsible for developing business development strategies to increase sales opportunities and building strong relationships with clients.Key Responsibilities:Hit daily targets and KPIsGrow relationships by...

  • Sales Director

    6 days ago


    Astwood Bank, United Kingdom Swift Temps Ltd Full time

    About the Role:We are seeking a highly motivated and experienced Sales Manager to join our team at Swift Temps Ltd. As a Sales Manager, you will be responsible for developing business development strategies to increase sales opportunities and building strong relationships with clients.Key Responsibilities:Hit daily targets and KPIsGrow relationships by...

  • Technician/MOT Tester

    3 months ago


    Astwood Bank, United Kingdom Just Recruitment Solutions Full time

    If you’re a skilled Automotive Technician/Mechanic, qualified to NVQ L3 or equivalent & have a wide range of knowledge, experience & hold an MOT License ......Just Recruitment Solutions are seeking a skilled Automotive Technician/MOT Tester for a dealership vacancy .My client operates in the local area, representing an reputable Brand and an opportunity...


  • Astwood Bank, United Kingdom Verto People Full time

    Job DescriptionJob Title: Regional Sales ManagerJob Type: Full-timeCompany: Verto PeopleLocation: Remote (Southwest UK)Job Category: Sales and Business DevelopmentAbout the Role:We are seeking an experienced Regional Sales Manager to join our team at Verto People. As a Regional Sales Manager, you will be responsible for managing key accounts and developing...


  • Astwood Bank, United Kingdom Verto People Full time

    Job DescriptionJob Title: Regional Sales ManagerJob Type: Full-timeCompany: Verto PeopleLocation: Remote (Southwest UK)Job Category: Sales and Business DevelopmentAbout the Role:We are seeking an experienced Regional Sales Manager to join our team at Verto People. As a Regional Sales Manager, you will be responsible for managing key accounts and developing...

  • Licenced Conveyancer

    2 weeks ago


    Astwood Bank, United Kingdom Regional Recruitment Services Full time

    Job Title: Licenced ConveyancerLocation: RedditchSalary: From £60,000 per annum D.O.EHours of Work: 4 days a week, 08 30Type: Permanent and OnsiteStart Date: Immediately (flexible for notice periods)We are seeking an ambitious and experienced Qualified Solicitor/Licenced Conveyancer to join our law firm in Redditch, Worcestershire employed on a full-time...

  • Licenced Conveyancer

    2 weeks ago


    Astwood Bank, United Kingdom Regional Recruitment Services Full time

    Job Title: Licenced ConveyancerLocation: RedditchSalary: From £60,000 per annum D.O.EHours of Work: 4 days a week, 08 30Type: Permanent and OnsiteStart Date: Immediately (flexible for notice periods)We are seeking an ambitious and experienced Qualified Solicitor/Licenced Conveyancer to join our law firm in Redditch, Worcestershire employed on a full-time...

  • Etching Specialist

    7 days ago


    Astwood Bank, United Kingdom Swift Temps Ltd Full time

    Job Summary:We are seeking a skilled Etching Specialist to join our team at Swift Temps Ltd. As an Etching Specialist, you will be responsible for carrying out processes on metals to ensure a satisfactory finish.Key Responsibilities:Assist in component operations and processes within the forge departmentLoading of materials and components into forge...


  • Astwood Bank, United Kingdom Eden Brown Synergy Full time

    My client are an NHS Trust providing acute services from 3 main sites to a population of over 575,000 people. The successful candidate will report directly to the Head of Procurement or Senior Category Manager and provide strategic leadership and legal counsel to their Supply Chain and Procurement service.This role requires a minimum of working two days...