Out of Hours Co Ordinator

5 months ago

Hesketh Bank, United Kingdom GBA Services Full time

COMPANY GBA Logistics - Freight Services

JOB TITLE Out Of Hours Co-ordinator

SHIFTS Various - nights/weekends

SALARY £24,000-£27,000

BASE Hesketh Bank

GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our customers problems. We are in the top 50 Logistics Companies in the UK with annual turnover in excess of £75m. With a base in 5 European countries and a growing presence in mainland Europe we are looking for an Out Of Hours Co-ordinator to play a major role in our Freight Services team.

Whether it’s regular Full Truck Loads (FTLs) from A to B, imports and exports, or express vans delivering to multiple locations, we have the experience, equipment and network to support our customers.

You will be working within a fast-paced environment and responsible for delivering excellent service and out of hour solutions to several key accounts across the organisation. You will be trusted to maintain each of these customer accounts ensuring that all SLA & SOP set from the individuals depots are adhered to 100% of the time.

You will be trusted to ensure current activities are on schedule by conducting handover meetings with account management teams from all depots at the start and end of every shift.

You will be responsible for ensuring all loads are delivered within the correct times specified by customer and account managers. Ensuring that you correctly monitor each load, updating monitoring notes, GBA computer systems assessing driver and vehicle availability and alerting Customer Account Managers to any issues which may prevent their load meeting the customers’ expectations.

You
- Proficient in the use of IT systems but full training will be provided with all inhouse systems.
- Good knowledge external systems - Outlook and Excel
- Experienced working within a transport setting
- Knowledgeable of UK /EU driving hours laws and restrictions
- Ability to work on your own initiative and as part of a team - sound judgement when dealing with enquiries.
- Be able to plan and organise your and others time and workload

Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.

What We Can Offer
- Long term career with a stable market leader
- Holiday loyalty scheme
- Company Health Care Scheme
- Company Sick Pay
- Learning and Development opportunities

What do our people say?

“Family Values and truly are. Will do utmost for staff: Driver allowed to take grand-daughter to prom in vehicle. Supported charity bike ride by supplying vehicle. Engaged with staff for helping with problems.”

“Fair rate of pay. Cycle to work scheme. Employee health care scheme. Made to feel like family. Supportive HR. Team building exercises even if it is a meal and a drink.”

“Great place to work with good rates of pay throughout. Progression and development are key elements of the business and shows a true reflection on how the company want to help the growth of their employees.”

“The feeling like you are a part of the business family meant I settled in very quickly as I felt very included and that I could talk to my colleges.”

“I am really enjoying working for GBA, management are very friendly and supportive, they respect you. HR department is very welcoming and continuously driving to develop the company, whilst taking onboard and listening to employees views. GBA offer flexibility within my role and there is a good work-life balance.”

Culture fit is also vital to this role and we are looking for people who share our values. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were “Challenging”, “Interesting” and “Friendly”. If this sounds like you then please get in touch.

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