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Head of Product Operations

3 months ago

London, Greater London, United Kingdom S&P Global Full time

About the Role:

Grade Level (for internal use):

12

The Team: Vehicles in Use provide customers intelligence and insights on VIO (vehicles in operation) and automotive technologies through 20+ years of research and we cover 69 global countries. The team is also responsible for other products such as Vehicles Miles Travelled and the design of new products from inception to customer delivery.

We are part of the "Planning Solutions" domain within the Mobility division of S&P Global.

The Impact: This position is critical for the success of our product portfolio. The roadmap ahead of us will stretch any senior operations and product leader who is keen on driving strategic change, process re-engineering, managing global teams and embracing new technologies such as machine learning, LLMs, predictive analytics, AWS architecture solutions and AI solutions. If this sounds like you, then we would like to hear from you

We have started a series of transformation initiatives not only to answer key industry questions around CASE (Connected cars, Autonomy, Shared Mobility, Electrification) but also to re-design how we operate as we continue to adopt the latest technologies. DaaS is what we do, and we support customers by providing data solutions that allow them to make informed decisions. We are market leaders and are proud to work with all OEMS, most Tier 1&2 automotive suppliers, energy companies, governments across the globe and big tech companies.

As a team we use AGILE principles to manage our product backlog, priorities, and customer deliverables.

Scope of the role. Key Responsibilities:

  • This is a transformation role with a high focus on developing product and data operations best practice.
  • Operational excellence is required in these areas: building KPIS and quality frameworks, lead teams, project and program management, reengineering, and process redesign, understanding data science and working with product delivery teams.
  • Develop a technical understanding of the product offering such as scrappage and forecast methodologies, vehicle taxonomies and harness machine learning and statistical modelling to drive automation and develop new insightful products.
  • Have the willingness to dig deeper into our products and "get your hands dirty" in order to design better processes and conduct root cause analysis
  • Conduct product research, customer interviews and business cases that supports product feasibility/validate market hypothesis.
  • Work on the end-to-end product management lifecycle from concept validation to "go to market" activities and post launch KPIS review.
  • Set up customer queries support and internal SLAs to triage customer responses.
  • Set up programs, project manage strategic projects and ensure reporting mechanisms are in place.
  • Be an excellent communicator, be able to work with senior stakeholders within the wider organisation.
  • Commercially astute to drive revenue and profitability in line with budget targets.

Skills

  • Automotive and data expertise.
  • Product, program management and operations experience at senior level.
  • Can work on strategic plans as well as delivering BAU.
  • Can translate customer needs into product solutions.
  • Be able to adapt to change and motivate teams.
  • People leader experienced managing multi-disciplined teams.
  • Excellent communication skills. Can support customers and can resolve issues independently at senior level.
  • Enthusiasm for learning, trying new things, sharing knowledge, and developing skills in others.
  • Be able to build relationships with global colleagues working remotely.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit .

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.


Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.


RESECH Middle Professional Tier II (EEO Job Group)

Job ID: 301365

Posted On:

Location: Virtual, United Kingdom