Product Manager

GoCardless are here to support you and we're committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We're making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We're an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

Product at GoCardless

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we've created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our goal is to be widely regarded as one of the best Product Management organisations.

Our Product team is focused on three areas:

Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Product Managers work together to create this strategy, and are empowered to bring it to life with their teams.

Prioritising which problems to solve and why: We take a data-led approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions

Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product's main role in execution is to guide teams to stay on track to deliver the optimal product impact.

The role

This Product Management role will lead our Merchant Verification team within Merchant Operations. You will work closely with an Engineering Manager to lead a cross-functional development team with responsibility to define and deliver initiatives to achieve our group goals of increasing user acquisition and improving operational efficiency.

We are looking for self-starting Product Managers to tackle interesting product problems across a diverse range of roles. Across all Product Management roles your responsibilities will include:

Problem discovery and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and the trade-offs made in making prioritisation decisions.

Data-led decision-making: Using data and broader market trends to support your trade-off decisions and problem impact estimations.

Influencing and communication: Building collaborative relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the 'go-to' person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning.

Customer advocacy: Understanding the needs of your key customers on an ongoing basis, and using this to enable effective prioritisation decisions.

Shipping stuff: Working with your team to support changes to completion, delivering consistent positive impact across your product area.

What excites us

We're looking for people who have incredible potential. Candidates should have a track record of success in a challenging environment, which could be product management, but also anything from software engineering through entrepreneurship to operations management or strategy consulting.

We believe great Product Managers share common characteristics, and we look for these above all else:

Delivery of impact: You are focused on delivering business value through experimentation and have experience of doing that.

Exceptional problem-solving and analytical skills: We want our Product Managers to have an outstanding ability to tackle valuable customer and business problems. At GoCardless we start by asking 'why?', and a data-led approach is central to how we run Product. You have a customer centric approach and are comfortable with qualitative and quantitative analysis.

High agency: We're after people who aren't afraid of a challenge and will take ownership of problems they come across and help to resolve them and adapt to a constantly changing environment.

Collaborative leaders: Product roles bring responsibility without direct authority. We're looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.

We don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

(some of) The good stuff

Wellbeing - stay healthy with dedicated support and medical cover

Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period

Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level

Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together

Parental leave - to suit everyone embarking on life's great adventure

Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We're building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we're going to achieve this goal, we need to build a team of 'GeeCees' that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We've got a long way to go, but here's how we're doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We're committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.