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Communications Support Specialist

2 months ago

London, Greater London, United Kingdom British Transport Police Full time


Force Headquarters, Camden, London



FHQ



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Force Headquarters, Camden, London


/*generated inline style */



B003



/*generated inline style */



Full Time



Permanent



£46,066.25



£3,033.56



up to 10%



Full Time



/*generated inline style */



Permanent



/*generated inline style */



£46,066.25



/*generated inline style */



£3,033.56



/*generated inline style */



up to 10%



/*generated inline style */



Up to £3,986.95



/*generated inline style */



British Transport Police (BTP) are recruiting for a Communications Support Specialist on a permanent contract. The role is paying up to £57,693.38 per annum and will be based in London, with a requirement to travel across the country as operational demand requires. This role does however offer a blended approach of home and office working.

BTP are the Guardians of the Railway with a bold and ambitious vision to be a world-leading police force that delivers a safe and reliable rail network for all. We are a national police force covering the rail network throughout Great Britain, including the London Underground, ensuring the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.

As a Communications Support Specialist you will be required to:

  • Be the technical expert responsible for the provision of public safety critical systems including Airwave, ICCS and other control room systems.
  • Provide expert guidance on the use of BTP Communications systems for pre-planned, spontaneous events and incidents.
  • Key point of contact between BTP and Emergency services, Home Office and other Government Agencies.
  • Represent the Force nationally and ensuring BTP is fully engaged across the emergency service environment work closely with external partners and suppliers with management of the radio fleet ensuring BTP are fully compliant with security requirements.
  • The role is responsible for the technical support of the Airwave radio service delivered to Force Control Rooms in London and Birmingham. This includes 5,000 hand portable, 500 vehicle and fixed Airwave terminals.

The successful candidate should ideally be accredited to ITIL Foundation Level or higher and educated to degree level in a specific IT or engineering discipline or equivalent and the following is desirable:-

  • Extensive experience delivering and supporting call handling and dispatch solutions in a safety critical environment.
  • Experience in coveriage fault investigation and resolution, as well as working knowledge of TETRA networks.
  • Experience in asset management, auditing and compliance.
  • Experience of working closely with suppliers to provide specialist technical support to users and stakeholders over multiple sites.
  • Experience of incident resolution, requests, changes and problem solving are delivered to agreed SLAs.
  • Experience of developing and delivering end user training or documentation relating to portfolio responsibilities.
  • ICCS Administration certified ideally NEC DSx.
  • Have good personal organisational and task management skills.
  • Have a driving licence and be willing to drive company vehicles.

This role is subject to participation in an on-call rota to provide out-of-hours support and services.

If you are interested in applying to the role, then click apply and upload a copy of your most recent CV.

The closing date and time for applications to be submitted is Wednesday 11th September 2024 at 12pm and interviews will be held w/c 30tth September.

In return for your experience, we can offer you:

  • Base salary of £46,066.25 plus £ London Allowance, up to £3,986.95 non pensionable and non-contractual Skills for the Information Age Supplement based on self assessment either 0%,50% or 100% supplement awarded) plus 10% On Call Allowance per annum
  • Yearly base salary increments (subject to satisfactory performance in previous PDR year)
  • Working from home allowance available to purchase suitable equipment for blended & home working
  • 28 days annual leave plus bank holidays
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships
  • Employee assistance programme and dedicated wellbeing hub
  • Excellent Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As 'One BTP' across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-

If you would like to receive this job description, person specification and application in Welsh or if you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: If your question is in relation to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART- To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension- .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.



British Transport Police (BTP) are recruiting for a Communications Support Specialist on a permanent contract. The role is paying up to £57,693.38 per annum and will be based in London, with a requirement to travel across the country as operational demand requires. This role does however offer a blended approach of home and office working.

BTP are the Guardians of the Railway with a bold and ambitious vision to be a world-leading police force that delivers a safe and reliable rail network for all. We are a national police force covering the rail network throughout Great Britain, including the London Underground, ensuring the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.

As a Communications Support Specialist you will be required to:

  • Be the technical expert responsible for the provision of public safety critical systems including Airwave, ICCS and other control room systems.
  • Provide expert guidance on the use of BTP Communications systems for pre-planned, spontaneous events and incidents.
  • Key point of contact between BTP and Emergency services, Home Office and other Government Agencies.
  • Represent the Force nationally and ensuring BTP is fully engaged across the emergency service environment work closely with external partners and suppliers with management of the radio fleet ensuring BTP are fully compliant with security requirements.
  • The role is responsible for the technical support of the Airwave radio service delivered to Force Control Rooms in London and Birmingham. This includes 5,000 hand portable, 500 vehicle and fixed Airwave terminals.

The successful candidate should ideally be accredited to ITIL Foundation Level or higher and educated to degree level in a specific IT or engineering discipline or equivalent and the following is desirable:-

  • Extensive experience delivering and supporting call handling and dispatch solutions in a safety critical environment.
  • Experience in coveriage fault investigation and resolution, as well as working knowledge of TETRA networks.
  • Experience in asset management, auditing and compliance.
  • Experience of working closely with suppliers to provide specialist technical support to users and stakeholders over multiple sites.
  • Experience of incident resolution, requests, changes and problem solving are delivered to agreed SLAs.
  • Experience of developing and delivering end user training or documentation relating to portfolio responsibilities.
  • ICCS Administration certified ideally NEC DSx.
  • Have good personal organisational and task management skills.
  • Have a driving licence and be willing to drive company vehicles.

This role is subject to participation in an on-call rota to provide out-of-hours support and services.

If you are interested in applying to the role, then click apply and upload a copy of your most recent CV.

The closing date and time for applications to be submitted is Wednesday 11th September 2024 at 12pm and interviews will be held w/c 30tth September.

In return for your experience, we can offer you:

  • Base salary of £46,066.25 plus £ London Allowance, up to £3,986.95 non pensionable and non-contractual Skills for the Information Age Supplement based on self assessment either 0%,50% or 100% supplement awarded) plus 10% On Call Allowance per annum
  • Yearly base salary increments (subject to satisfactory performance in previous PDR year)
  • Working from home allowance available to purchase suitable equipment for blended & home working
  • 28 days annual leave plus bank holidays
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships
  • Employee assistance programme and dedicated wellbeing hub
  • Excellent Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As 'One BTP' across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-

If you would like to receive this job description, person specification and application in Welsh or if you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: If your question is in relation to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART- To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension- .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.


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Communications Support – 231KB
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BTP Vetting Top Tips – 576KB
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