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AV and IT Support Officer

2 months ago

London, Greater London, United Kingdom UCL Full time

About us

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL's vision is to take on the hardest global challenges.

Our ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

About the role

The purpose of the AV and IT Support Officer role is to provide prompt, in-depth, customer-focused 2nd line support to staff, students and honorary contract holders.

The post holder will provide field, phone and remote based support of UCL Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, specialist equipment and other peripherals used by academic staff, administrative staff and students.

The post holder will form part of a medium sized team and will be expected to work within virtual teams across other parts of the ISD. Job Ref: BO Closing Date: 15-July-2024 – 23:59 (UK time)

About the role

The post holder will possess deep and broad understanding in the following areas ·

Audio visual fundamentals · Signal processing, switching and distribution

Fundamentals of cabling conventions, standards and their applications

Knowledge of Video Conferencing

IT hardware including laptops, desktops, tablets and mobile devices

Managed Desktop Services using Active Directory, Microsoft Windows, SCCM, Appsense and Ivanti Operating system support for Windows 10 and OSX

Understanding of work place safety including carrying out informal risk assessments Experience of supporting large scale conferences and high profile events

Experience of using fault logging system Experience of network switches, patching and Wireless networks

Experience of manual handling regulations Excellent problem solving skills including an ability to diagnose complex hardware and software faults Excellent communication skills

Building rapport and being comfortable with others across different cultures and backgrounds

Working methodically, prioritising and managing tasks

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance Visit to find out more.