Head Concierge

1 month ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Do you have a passion for Concierge and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Head Concierge to join our team.

As Head Concierge you will:

Be responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintain a concierge service and management philosophy that serves as a guide to respective staff. Assist in developing and maintaining the acknowledgment and service of all guests visiting the location. Support management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.

Key Tasks you will carry out:

Maintaining Concierge Goals


• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize, and accomplish work.


• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.


• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.


• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.


• Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.


• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).


• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.


• Provides check-in and check-out services and handles reservations when needed.


• Maintains knowledge of rooms and their locations, services and facilities of the hotel.


• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.


• Responds to emergency situations using appropriate procedures.


• Maintains awareness of daily operations and events at the hotel.


• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements


• Provides warm welcome and anticipation of guest needs throughout their stay.


• Encourages and building mutual trust, respect, and cooperation among team members.


• Serving as a role model to demonstrate appropriate behaviors.


• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.


• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Ensuring Exceptional Customer Service


• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.


• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Responds to and handles guest problems and complaints.


• Sets a positive example for guest relations.


• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.


• Supports employees understanding of customer service expectations and parameters.


• Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities


• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluates results to choose the best solution and solve problems.


• Informs and/or updates the executives and the peers on relevant information in a timely manner.


• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

What we're looking for:

You will have previous experience of working as a Head or Assistant Concierge within a Luxury Hotel in London.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you

In return for your hard work, we give you...

  • Service Charge
  • Annual Bonus
  • Private Medical Insurance
  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • £5 breakfast when staying in any of our European hotels
  • Discounted food & drink in restaurants and bars at Marriott International hotels
  • Discounts for your friends and family
  • 28 Holiday days (increasing with length of service)
  • Paid breaks and free meals on duty
  • Employee Assistance Program
  • Company Pension Scheme
  • Cycle to Work and EyeCare schemes
  • Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
  • Wellness and mental health programmes
  • Amazing staff parties & activities
  • Length of Service and monthly recognition awards and gifts
  • World class training and development
  • Unlimited career opportunities (internationally and locally)
  • much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


  • Assistant Head Concierge

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management The London EDITION is looking for its next Assistant Head Concierge Would you like a job that gives you... Discounted...

  • Assistant Head Concierge

    4 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The London EDITION, 10 Berners Street, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe London EDITION is looking for its next Assistant Head ConciergeWould you like a job that gives you... Discounted accommodation in over 9,000...

  • Head of Sales · London · Hybrid Remote

    1 month ago

    London, Greater London, United Kingdom Harper Concierge Full time

    Job DescriptionThe Head of Sales will spearhead the sales initiatives of our Try Before You Buy solutions to retailers in the UK and prepare for our expansion into the US market.The Head of Sales will be the first full time sales hire and will work closely with the founder to establish a scalable and repeatable sales process.This role is critical for...

  • Concierge & Event Services Assistant

    1 day ago

    Central London, London, London, United Kingdom Lodha UK Group Full time

    Position:Concierge & Event Services AssistantLocation:No.1 Grosvenor Square,W1K4BNReporting to:Head ConciergeCore Hours:4 x 12 hour shift, day or night / however depending on business needs Lodha Developers UK LtdIn 2013 the Lodha Group, Indias largest and most prominent residential developer, announced their plans to expand internationally to London.Lodha...

  • Luggage Porter

    1 month ago

    London, Greater London, United Kingdom Hilton London Paddington Full time

    A Luggage Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.What will I be doing?As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and...

  • Night Porter

    10 hours ago

    Central London, London, London, United Kingdom One Aldwych Full time

    Overview One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite...

  • Rooms Division Trainer

    1 day ago

    Central London, London, London, United Kingdom Claridge's Full time

    Rooms Division TrainerClaridgesWe are seeking a motivated Rooms Division Trainer to join our team here at Claridges.Set in the heart of Mayfair, Claridges is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many...

  • Front of House Manager Grosvenor Square

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementLONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUAREExperience 5-star service at the...

  • Head Concierge

    2 months ago

    London, United Kingdom The BoTree- Concierge Full time

    The BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for a **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Head Concierge** role is to deliver a warm welcome to all our guests. Our **Head Concierge**...

  • Head Concierge

    2 weeks ago

    London, United Kingdom The BoTree- Concierge Full time

    The BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for a **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Head Concierge** role is to deliver a warm welcome to all our guests. Our **Head Concierge**...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Head Concierge

    1 month ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Head Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical way. This is a hands-on, management role and...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom Knightsbridge Hotel - Concierge Full time

    We have an exciting opportunity for an Assistant Head Concierge to join our highly successful team here at the Knightsbridge Hotel. Reporting to the Head Concierge, your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and...

  • Head Concierge

    1 month ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have an exciting opportunity for a Head Concierge to join our highly successful team here at The Soho Hotel. Reporting to the Hotel General Manager, your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have an exciting opportunity for an Assistant Head Concierge to join our highly successful team here at the The Soho Hotel. Reporting to the Head Concierge, your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and proactive...

  • Concierge

    2 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Head Concierge

    1 week ago

    London, United Kingdom Jackson Sims Recruitment Full time

    Our client is currently seeking a Head Concierge to join the team at a luxury residential development in East London. This is a Monday to Friday position working 40 hours per week. **Position**: Head Concierge/Front of House Manager **Salary**: £30-35,000 per annum **Location**: East London **Working Hours**: Mon-Fri, 40hrs per week **Key...

  • Head Concierge

    2 months ago

    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Assistant Head Concierge

    1 month ago

    London, United Kingdom COMO Hotels and Resorts Full time

    COMO Metropolitan London, UK **Property**: COMO Metropolitan London **Position**: Assistant Head Concierge **Base Location**: COMO Metropolitan London **Department**: Front Office - Concierge **Reporting to**: Head Concierge **Tasks/Responsibilities**: - Plan and ensure the hotel is ready for the day’s business - preparing for the morning meeting and...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Concierge & Porters **Job Level**:Management **Job Type**:Full Time **Job Reference**:REQ8199 **Date Posted**:24 March At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Assistant Head Concierge**, you are the first and last person our guests see. Your helpful, can-do...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Concierge & Porters **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ8563 **Date Posted**:11 May At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Assistant Head Concierge**, you are the first and last person our guests see....

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom Park Plaza London Waterloo Full time

    **Department**: Concierge & Porters **Job Level**: Team Leader **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req8669 **Date Posted**: 23 May At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Assistant Head Concierge**, you are the first and last person our guests...

  • Head Concierge

    2 months ago

    London, United Kingdom NoMad Hotel Full time

    NoMad London, a new luxury lifestyle hotel takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom The BoTree Full time

    The BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for an **Assistant** **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Assistant Head Concierge** role is to deliver a warm welcome to all our guests....

  • Head Concierge

    1 month ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Colindale...

  • Head Concierge

    2 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Gallions...

  • Head Concierge

    2 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:King &...

  • Assistant Head Concierge

    2 months ago

    London, United Kingdom The Ned Full time

    **Assistant Head Concierge**: Key ambassadors of The Ned, from welcoming guests at our doors to tailoring their stay in London at the Concierge desk, our Concierge Team are knowledgable, warm and welcoming, ensuring our guests have 5* experience. The Assistant Head concierge is a key member of the front of house team who will play a pivotal role in the...