Head Concierge

6 months ago


London, United Kingdom NoMad Hotel Full time

NoMad London, a new luxury lifestyle hotel takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.
- ‘The best of New York hospitality with London Charm’_

**THE ROLE**

We are looking for an enthusiastic & passionate Head Concierge to join our Front of House team reporting directly to the General Manager.

The Head Concierge leads the Concierge department and will be responsible for overseeing the delivery of exceptional personalized service to guests, managing the daily operations, and ensuring the highest level of guest satisfaction. This position requires strong leadership skills, excellent communication abilities, in-depth knowledge of the hotel and local area, established social network in London hospitality and travel industry, and the ability to lead a team in creating memorable experiences for guests.

Main responsibilities include:

- Lead, train and develop the concierge team including Concierge and Bell Team so that we ensure great feedback from guests.
- Manage exceptional service standards with attention to detail and taking ownership of guest requests and following them through to successful completion.
- Keep relationships active and strong with our guests and brand partnerships.

**WHAT WE LOOK FOR**
- Previous Concierge experience in a luxury hotel.
- A proactive approach with a self-driven attitude.
- Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
- Great people, leadership, and delegation skills to help build, train, and maintain a team of employees, driving them towards the objectives of the business.
- Knowledge of London such as restaurants, tours, theatres, exhibitions, activities to do,...etc.
- A full, clean driving license.
- A good knowledge of Alice and Opera would be advantageous, although not essential.

**WHAT WE OFFER**
- £500 Refer a Friend Scheme
- 20% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Paid break and annual leave
- Your birthday off (paid) after one year of service
- Hotel discount
- Private Health Care
- Experience Stay - Breakfast included

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

INDMANAGE



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