Head Concierge

6 months ago

London, United Kingdom Haymarket Hotel - Concierge Full time

We have an exciting opportunity for a Head Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical way.

This is a hands-on, management role and will suit someone who likes working with ambitious, friendly and hardworking people in a down to earth setting. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and assisting with the check ins and check outs. The Head Concierge also manages the team including luggage porters and Junior Concierge.

**What we offer**
- Perkbox - A team member platform offering a huge variety of discounts and our reward and recognition program
- Wagestream - An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Cycle to work scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing and team activities
- Award winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
- And much more

**What you need**:

- Experience of leading and managing a team
- Excellent attention to detail
- Passion for providing first class customer service
- Strong organisational and communication skills
- Customer focus
- Warmth and impeccable presentation
- A clean UK driving license
- Minimum of three years’ experience in a similar role or Senior concierge role in a 5* Hotel - Gold Key are an asset

**Why join Firmdale Hotels?**

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;
- Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
- Manager of the year - Laura Sharpe, Cateys 2018
- Hotel of the year - Group - Cateys 2018
- In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage._

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