Head Concierge

1 day ago

London, United Kingdom Kimpton Hotels & Restaurants Full time
Head Concierge - London

At Kimpton Fitzroy London we are looking for a Head Concierge to join our luxury hotel in Central London with an immediate start

A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury's Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Head Concierge we will support you to:

  • Be yourself - bringing the real you to work, with your unique personality we want you to be who you are
  • Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right
  • Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day

As our Head Concierge your role is pivotal in ensuring that each guest's experience is seamless, memorable, and tailored to their individual preferences. By acting as a bridge between the guest, the hotel, and the surrounding community, the Head Concierge plays a key role in creating personalized and extraordinary stays.

Key responsibilities of our Head Concierge include:

  • Guest Interaction: Engaging directly with guests from the moment of their booking, ensuring that their expectations are exceeded throughout their stay. This includes offering recommendations, handling special requests, and addressing any issues promptly.
  • Team Leadership: Leading and motivating a team of concierges, ensuring they are well-trained, knowledgeable, and equipped to provide exceptional service. This includes fostering a culture of collaboration and excellence within the concierge team.
  • Pre-arrival and Post-departure Services: Proactively managing guest experiences before their arrival and after their departure. This includes organizing personalized itineraries, arranging transportation, booking reservations, and following up after check-out to ensure satisfaction.
  • Local Expertise: Serving as a key resource for guests looking to explore the local area. This involves maintaining strong relationships with local businesses, tour operators, and attractions, and curating exclusive or tailored experiences that enrich the guest's stay.
  • Problem Solving and Anticipation of Needs: Anticipating guest needs and resolving any potential issues before they arise, ensuring smooth operations and a high standard of guest satisfaction.

Through these activities, our Head Concierge is essential in elevating the guest experience and ensuring that both individual and collective needs are met in a timely, professional, and welcoming manner.

What we need from you:

  • 2+ years of team leadership experience in a hotel environment.
  • Proven track record of success in training, process implementation, and audit compliance.
  • Golden Keys membership is essential.

If you have previous Concierge experience, you hold a Golden Key membership, take pride in your personal presentation and you think you've got what it takes we'd love to hear from you.

We are committed to offer and provide our Head Concierge with a competitive salary and a large range of benefits:
  • Competitive annual salary plus great IHG perks
  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
  • We provide every employee company sick pay and life insurance.
  • Amazing discounts for our hotels and restaurants around the world
  • Discounts from over 15,000 stores - all the way from retail to cinema
  • Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme
  • Most importantly, we'll help you grow, and develop you as an individual.
Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it the Stay Human project. What more you ask? We have been named 'The plushest pet-friendly hotel,' because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you You are always welcome here We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. Please click 'apply' now You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Assistant Head Concierge

    7 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Head Concierge

    6 months ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Head Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical way. This is a hands-on, management role and...

  • Concierge

    6 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Head Concierge

    3 days ago

    London, United Kingdom Millennium Gloucester Hotel London Kensington Full time

    Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.The HeadConciergeKey Responsibilities will include:Guest liaison and client...

  • Head Concierge

    3 weeks ago

    London, United Kingdom The Chelsea Harbour Hotel Full time

    The Chelsea Harbour Hotel is seeking an experiencedHead Conciergewho will be responsible for providing up to date information on major events in and outside the hotel and to supervise all uniformed staff in the Concierge department.As Head Concierge yourkey responsibilitiesinclude:Assist clients with their enquiries and queries in an efficient and courteous...

  • Assistant Head Concierge

    24 hours ago

    London, United Kingdom Park Plaza London Riverbank Full time

    Assistant Head Concierge - Park Plaza London Riverbank At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. ...

  • Head Concierge

    2 weeks ago

    South West London, South East, United Kingdom Millennium Gloucester Hotel London Kensington Full time

    Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.To be considered for an interview, please make sure your application is full in...

  • Head Concierge

    3 days ago

    South West London, South East, SW7 4LH, South West London, United Kingdom Millennium Gloucester Hotel London Kensington Full time

    Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.The HeadConciergeKey Responsibilities will include:Guest liaison and client...

  • Assistant Head Concierge

    7 months ago

    London, United Kingdom The BoTree Full time

    The BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for an **Assistant** **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Assistant Head Concierge** role is to deliver a warm welcome to all our guests....

  • Head Concierge

    7 months ago

    London, United Kingdom NoMad Hotel Full time

    NoMad London, a new luxury lifestyle hotel takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and...

  • Assistant Head Concierge

    2 weeks ago

    London, United Kingdom Firmdale Full time

    Are you passionate about delivering exceptional guest experiences? Firmdale Hotels is seeking a dedicated and enthusiastic Assistant Head Concierge to join our team at the Knightsbridge Hotel. This pivotal role is at the heart of our daily operations, ensuring every guest enjoys a seamless and memorable stay. As Assistant Head Concierge, youll lead the...

  • Head Concierge

    6 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Colindale...

  • Head Concierge

    7 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Gallions...

  • Assistant Head Concierge

    7 months ago

    London, United Kingdom The Ned Full time

    **Assistant Head Concierge**: Key ambassadors of The Ned, from welcoming guests at our doors to tailoring their stay in London at the Concierge desk, our Concierge Team are knowledgable, warm and welcoming, ensuring our guests have 5* experience. The Assistant Head concierge is a key member of the front of house team who will play a pivotal role in the...

  • Head Concierge

    6 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:King &...

  • Assistant Head Concierge

    4 weeks ago

    London, United Kingdom The Peninsula London Full time

    Assistant Head ConciergeJob description:The Peninsula London is delighted to announce that we are seeking a Assistant Head Concierge, to join our Team. This role is responsible for assisting the Head Concierge in planning, directing, controlling the entire activities and operations of the Concierge Desk, to maintain and improve the Peninsula Service...

  • Head Concierge

    7 months ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Westbourne...

  • Head Concierge

    3 weeks ago

    South West London, South East, United Kingdom The Chelsea Harbour Hotel Full time

    The Chelsea Harbour Hotel is seeking an experiencedHead Conciergewho will be responsible for providing up to date information on major events in and outside the hotel and to supervise all uniformed staff in the Concierge department.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the...

  • Head Concierge

    2 months ago

    London, United Kingdom Rendall & Rittner Full time

    Share this vacancy: Ref20362LocationBermondsey Works - 399 Rotherhithe New Road , London , SE16 3DHEmployment typeFull-TimeWorking pattern4 Days On, 4 Days Off – 0700 - 1900Salary30000DepartmentConciergeRegionCentral LondonClosing date11/11/2024Description Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a...

  • Assistant Head Concierge

    7 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    The Berkeley - Concierge - Full time **Assistant Head Concierge** **The Berkeley** A fantastic opportunity has arisen for an experienced and passionate **Assistant Head** **Concierge **to join the** Concierge** team at The Berkeley. With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished...