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Service Administrator

4 months ago

Trafford Park, Trafford, United Kingdom Detail 2 Recruitment Limited Full time
Service Administrator - Manufacturing & Engineering - Trafford Park, Manchester - £12.50 per hour + Holiday pay (Temp to Perm)

About the Company

Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Service Administrator - The Rewards
  • £12.50 hour + Holiday Pay
  • Monday Friday 08 00
  • Temp to Perm (£25,000 perm)
Service Administrator - Responsibilities
  • Responding to customer service queries via email and telephone
  • Managing the service inbox and prioritising urgent service jobs
  • Raising job orders on the in-house system
  • Liaising with engineers, parts & sales team
  • Supporting the Service Manager with aftersales activities
  • Updating electronic & manual records
  • Contacting customers with updates
  • Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
  • Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
  • Updating the system with service stocks, the sale of labour, parts, accessories, & other products
  • Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
Service Administrator - Requirements
  • Engineering or Manufacturing backgrounds preferred
  • Excellent communication skills
  • Attention to detail & accurate data entry skills
  • Good organisational skills
  • Problem solving
  • Customer service and administration skills
  • Ability to work using own initiative & team player
  • Experience in a similar role
  • Fast learner and not phased by complex/in-depth system processes
About Us

Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy