Customer Success Manager

Found in: beBee jobs GB - 3 weeks ago

London, Greater London, United Kingdom Outreach Full time
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

About the Team

The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Customer Success team is at the core of Outreach.

We focus on driving real business impact for customers, not just supporting the technical specs of our product. We work to connect cross-functional stakeholders from product, marketing, and even engineering with customers.

The Role

The Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey.

Location

Ideally this role will be based out of our London office, but may be remote depending on business needs.

Your Daily Adventures Will Include:
Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Outreach sideLead and plan regular cadence of meetings with customers while developing onsite cadence with customers for strategic workshops, Business reviews and customer networkingDrive and analyze consumption patterns to provide proactive insights and guidance, and recommend specific solutions to help customers achieve desired outcomes.Train and enable customers to better incorporate the platform into their workflows and ensure customers are aware of, and educated on, new features and releasesIdentify, drive and measure customer's Desired Business Outcomes (DBOs)Proactive risk identification and mitigation through use of consumption metrics and trends, in addition to monitoring Outreach application to customer workflowsProvide Voice of Customer back to Marketing, Sales and Product to inform product enhancements and ongoing improvement of platform and servicesIdentify CSQLs to support account growth and expansionTailor communications to the audience by contextualizing customer data and positioning ROI on the overall strategyChampion the development and follow through on "Create and Close Plans" that seed success for the customerIdentify risks or barriers to client health, and provide targeted mitigation strategies to get the client "back to green"Manage customer health escalations and track technical escalations to prioritize customer issues and mitigate risks. Facilitate AE alignment to ensure issues are communicated and escalated appropriatelyDrive the strategy and execution of the customer's journey with OutreachShare best practice, thought leadership and bench-marking with customers, that aligns to their Desired Business Outcomes (DBOs)
Requirements
Bachelor's degree in a related field, or the equivalent in work experienceMinimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with complex softwareProven experience in growing and maintaining a book of 15-25 clients through driving adoption of tools and influencing customersDomain knowledge in sales processes, sales execution, or go-to-market strategiesStrong strategic and critical thinking skillsEffective time management and prioritization skillsAbility to synthesize data from multiple sources to make a decisionSelf starter/high sense of initiativeEffective active listening skills, with a desire to understand our customer's businessAbility to build effective relationshipsStrong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate Ability to set realistic goals and drive to those outcomes Ability to navigate complex networks within an organizationStrong business acumen
Why You'll Love It Here

• Highly competitive salary

• Amazing open area working space with a gorgeous rooftop in the heart of Shoreditch

• Hybrid working policy

• Dog Friendly

• 25 days holiday + 8 bank holidays

• Outreach contributes with monthly contribution towards your pension

• Private medical care for employee and spouse/family with Program Health Plus

• Cashplan is offered through Medicash to help offset out of pocket medical related expenses

• Dental coverage

• Life insurance at 4x annual salary

• 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave

• Upon return to work from parental leave, parents will receive a stipend to use for night doula support, which is to be used in the first six months after birth

• Opportunity to be part of company success via equity program

• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

• Employee referral bonuses to encourage the addition of great new people to the team

  • Customer Success Manager

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...

  • Customer Success Manager

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Space Executive Full time

    Job DescriptionOur client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.They are looking for an experienced Customer Success Manager, with experience managing;...

  • Junior Customer Success Manager

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Customer Success Executive

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...

  • Customer Success Specialist

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support our...

  • Temporary Personal Assistant

    Found in: beBee jobs GB - 7 days ago

    London, Greater London, United Kingdom Love Success Full time

    Temporary Personal Assistant - £127.50 per day - 6 months We are delighted to be working with one of our clients on an exclusive basis to recruit an interim Personal Assistant to start immediately for 6 months. The role pays £127.50 per day, plus accrual of holiday pay, dependent on experience. This role requires an efficient and effective professional and...

  • Partner Success Manager

    Found in: beBee jobs GB - 7 days ago

    London, Greater London, United Kingdom Wander Full time

    The role: Partner Success Manager - Airline industryWhere: Central London (hybrid)Experience: Experience working for airlines - preferably with Alliances, revenue management or online salesSalary: upto £80k and dependent on experience. Check out the role overview below If you are confident you have got the right skills and experience, apply today.An...

  • Accounts Assistant

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Love Success Full time

    Accounts assistant£30-32,000 + excellent beneftsWest End- Hybrid working Our client is a dynamic and extremely sociable tech firm with stunning offices in the West end. They are seeking an enthusiastic, self-motivated, and hardworking graduate to join their Finance Team as an Accounts Assistant. You will learn a wide variety of accounting skills on-the-job,...

  • Temporary Front of House Coordinator

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Love Success Full time

    Temporary Front of House Coordinator£14 - £15 per hour6 monthsFarringdon, London (Fully office-based) Our client, a global investor of independent groups dedicated to advancing human rights, justice, and democratic governance, is seeking a Temporary Front of House Coordinator to join their London Team. This role offers an exciting opportunity to contribute...

  • Temporary Team Assistant

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Love Success Full time

    Temporary Team Assistant - Private Equity / HYBRID / 3 Months£25 per hour9am - 6pmLove Success has a fantastic opportunity for an immediately available candidate to join one of our esteemed Private Equity clients as a Temporary Team Assistant. This role offers the chance to work in a boutique PE firm located in the West End and support a team of three...

  • Strategic Senior Client Success Manager

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 10 - 15%As a Strategic Senior Client Success Manager, you will act as an expert strategic lead in the CS team, displaying a deep technical understanding of Worldpay's products and processes, and...

  • Customer Experience Manager

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Strategic Senior Client Success Manager

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Jobs for Humanity Full time

    Job DescriptionAs a Strategic Senior Client Success Manager, you will act as an expert strategic lead in the CS team, displaying a deep technical understanding of Worldpay's products and processes, and deep routed vertical knowledge to enable merchants within your vertical to optimise their payment offering.

  • Manager, Customer Insights EMEA

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...

  • Customer Experience Manager

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Delivery Manager

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology Life on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take...

  • Customer Delivery Manager

    Found in: beBee jobs GB - 2 days ago

    London, Greater London, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information TechnologyLife on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take...

  • Temporary Finance Assistant

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Love Success Recruitment Full time

    Temporary Finance Assistant / £15 - £17 per hour/ Hybrid Are you ready to dive into a dynamic finance role with immediate openings? We're seeking a skilled Finance Assistant to bolster our client's operations for a temporary period of 2 months. In this role, you'll handle various finance tasks, including bank reconciliations, contract and transaction...

  • OKTA with SAP Success Factors

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom NexusJobs Full time

    Job DescriptionOKTA with SAP Success Factors Our Client is evaluating SAP Success Factors and OKTA. They require a Solution Implementer to assist with the selection testing and implementation processes of both SAP Success Factors and OKTA. You must have 2 to 3 years expertise of working with SAP Success Factors and OKTA Identity Management software. This is...

  • Senior Customer Manager

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. Opening date 09-Apr-2024 Closing date 19-Apr-2024 Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take...