Senior Customer Manager

4 weeks ago


London, Greater London, United Kingdom myGwork Full time
This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community.
Opening date 09-Apr-2024 Closing date 19-Apr-2024 Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

This role is a leadership position within the Customer & International team. This is a high-profile team that leads customer propositions across all segments and supports and delivers strategic growth initiatives, tasks and deliverables from across WPB (Wealth and Personal Banking)

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:
  • Design and deliver World Class Propositions, which meet the needs of our customers and sets us apart from the competition
  • Build excellent relationships with UK and Group stakeholders to identify the market opportunity, our right to win and key risks and priorities in the implementation of revenue and customer advocacy opportunities.
  • Help drive the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.
  • Bring together internal and external insights that provide a comprehensive understanding of customer needs and trends, as well as competitor offerings.
  • Proactively support Senior management in driving the WPB Group Segment Strategy, for the segment(s) you'll be leading/contributing to, including performance and integration within the UK WPB business


  • London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...


  • London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Senior Product Manager | Deep Tech SaaS Start-up | LondonLearn more about the general tasks related to this opportunity below, as well as required skills.Harmonic is thrilled to partner with a market-leading Deep Tech start-up in their search for a dynamic Senior Product Manager to spearhead new developments in the product team and drive the company's growth...

  • Senior Manager

    1 week ago


    London, Greater London, United Kingdom Sky Group Full time

    Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.We're looking for a Senior Manager of Global Mobility & Compliance to join Sky on a 6-month fixed term contract. You'll respond to the...


  • London, Greater London, United Kingdom Currys PLC Full time

    Senior Credit Product Manager London - Hybrid Working Permanent Full-time Grade 5 As a senior manager within Currys' Credit team, the Senior Credit Product Manager will ensure Currys' credit product is run well, delivers great customer outcomes, enables achievement of financial performance targets and identifies opportunity for credit product improvement The...

  • Senior Manager

    2 weeks ago


    London, Greater London, United Kingdom Sky Group Full time

    Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. We are recruiting an Organisation Design Senior Manager to join the strategic workforce & OD delivery team. You will lead org design...


  • London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...


  • London, Greater London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • London, Greater London, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information TechnologyLife on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take...


  • London, Greater London, United Kingdom Abbott Laboratories Full time

    About Lingo Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of...


  • London, Greater London, United Kingdom Space Executive Full time

    Job DescriptionOur client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.They are looking for an experienced Customer Success Manager, with experience managing;...


  • London, Greater London, United Kingdom Coca-Cola Full time

    Location(s):United KingdomCity/Cities:LondonTravel Required:Relocation Provided:Job Posting End Date:May 2, 2024Shift:Job Description Summary:Job Title: Senior Manager Commercial Strategy - EuropeReports to: Senior RGM Director (Europe lead)Location: Europe flexibleThis critical role for the Company will support the design and implementation of integrated...


  • London, Greater London, United Kingdom JAC Recruitment UK Full time

    Title Senior Merchandizing ManagerSalaryCIRCA £50,000 per annum Job profileA Japanese global Culture Home are looking for a Senior Merchandising Manager. JOB DESCRIPTIONMerchandising StrategyDevelop and implement the merchandising strategy to optimise the product ranges in store and online to ensure revenue and profit targets are achievedAnalyse market...


  • London, Greater London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 15 - 25% Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company...


  • London, Greater London, United Kingdom Barclay Simpson Full time

    This global Asset Manager has approached me to help replace someone I placed in this position two years ago who has been promoted into another role in a different region. Its investments focus on alternatives such as private equity, real assets including real estate and public debt and equity. It also invests in non-investment grade debt. The business is...


  • London, Greater London, United Kingdom Vertical Advantage Full time

    *Please note this is not a procurement/ buying role*In order to make an application, simply read through the following job description and make sure to attach relevant documents.A great opportunity for a Senior Category Development Manager to work at a leading FMCG business working on one of their key retailers.Located in Berkshire, with 2 days a week in the...

  • Senior Estate Manager

    3 weeks ago


    London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full time

    Job Title: Senior Estate ManagerSalary Range: £43,434 to £52632 per annumPermanentFulltime (36 hours)Location: Bridas House – 90 Putney Bridge Road, SW18 1HRAre you looking for your next opportunity in Estate management. this is the prefect role for you as a Senior Estate Manager, this post in one of the busy Area Housing Teams, located in the Department...

  • Full Stack Engineer

    4 weeks ago


    London, Greater London, United Kingdom Hays Senior Finance Full time

    Software Engineer - Full Stack (Java, React, AWS)London: Salary: £60,000 to £80,000Apply fast, check the full description by scrolling below to find out the full requirements for this role.A bit about the job:My client is a greenfield Personal Lines insurer with a vision to excel in the UK market. Combining the agility of a start-up with the resources,...


  • London, Greater London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...


  • London, Greater London, United Kingdom Revolut Full time

    People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, weve helped 40+ million customers get more from their money. And were not done yet.As we...