Junior Customer Success Manager

2 weeks ago


London, Greater London, United Kingdom Oktopost Technologies Full time

Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI).
Are you the right applicant for this opportunity Find out by reading through the role overview below.

Oktopost is searching for a self-motivated and proactive Customer Success Manager to join the global CS team.

Are you a social media junkie? Do you know the ins and outs of Facebook and Twitter? Do you have Customer Success experience in SaaS companies? Have a knack for nurturing and maintaining business relationships? If so, Oktopost, the leading social media management platform is looking for you Responsibilities

Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and QBRsBuilding meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and consult on their social strategiesIdentify and lead opportunities for account growth within your managed accountsEnsure customers derive maximum value from Oktopost, utilize all of their licenses, and collaborate with other Oktopost stakeholder teams to ensure adoptionMonitor customer usage data and health indicators, translating them into strategies for successDevelop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needsBecome the "voice of the customer", working with the product team to adjust and build future features and help build Oktopost's Product roadmapRequirements0-2 years experience working as a Customer Success Manager, preferably at a MarTech B2B SaaS company (recent graduates welcome)Strong knowledge of Digital MarketingProven experience and success in growing a Book of Business of SMB and Enterprise accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholdersGood understanding of web marketing (social, blogs, RSS, etc.)Excellent presentation, verbal, and writing skillsSuper organized, quick learner who works well under pressure and targets
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