Senior Customer Insight Manager

4 weeks ago


Bradford, Bradford, United Kingdom Circana Careers Full time
Senior Customer Insight Manager

Let's be unstoppable together

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior.

Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth.

We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.


At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.

We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work).

Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at

What will you be doing?

The Senior Customer Insight Manager is a crucial member of the Retail team, utilising extensive industry knowledge to provide valuable insights to their clients.

The ideal candidate will need to have an innovative and analytical mind to grow our clients' businesses through inspiring insight, paired with superb interpersonal and engagement skills to deliver an all-round excellent service to clients.

Job Responsibilities

  • Coordinates, executes, analyses, and presents findings from a variety of insight projects commissioned by the client, positioning in an influential manner recommendations, actions, and quantified new opportunities.
  • Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other CIRCANA functions to deliver an all-round positive client experience.
  • Full understanding and the ability to articulate the value of the full range of CIRCANA Group services, including Analytics, Shopper, Field and Technology Solutions
  • To act as a business consultant leveraging the breadth and execution of CIRCANA solutions in the pursuit of delivering business growth and efficiencies.
  • First point of contact for clients on day-to-day issues and champion the clients need within the wider CIRCANA organisation
  • Drive engagement and penetration of CIRCANA across all client functions through the execution of effective engagement strategies.
Requirements

  • Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges
  • Demonstrated effective communication and interpersonal skills as demonstrated by the ability to use appropriate method to communicate with clients, professional presence, ability to understand and respond to another's point of view
  • Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change

Administrative accountability:
financial and business reporting, adheres to corporate policies, meets deadlines on corporate initiatives surrounding personal development and input into business planning

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization.

Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious:
Being hungry to learn and grow, always asking the big questions

Seek Clarity:
Embracing complexity to create clarity and inspire action

Own the Outcome:
Being accountable for decisions and taking ownership of our choices

  • Center on
the Client:

Relentlessly adding value for our customers

Be a Challenger:
Never complacent, always striving for continuous improvement

Champion Inclusivity:
Fostering trust in relationships engaging with empathy, respect and integrity

Commit to each other:
Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Leeds/Bradford, 3 days per week. Occasional travel to Bracknell office.

#LI-KM1


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