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Data-Driven Insights Specialist
2 months ago
Job Summary
The Customer Insights Analyst will be responsible for analyzing customer data captured through our loyalty scheme and delivering actionable insights to help drive business decisions and improve customer service.
Key Responsibilities
- Provide regular reporting and ad-hoc analysis to support tactical and strategic decision-making across the business, with a focus on marketing and commercial departments.
- Automate the creation of aggregated data tables for regular reporting.
- Create and maintain data products that enable stakeholders to self-serve data.
Our Team
Our modern head office is home to various support teams, including tech, marketing, and finance. We host regular seasonal events and value our charity partnerships.
What We Offer
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member.
- Generous holiday entitlement.
- 4.5-day working week with flexible working hours.
- Company pension contributions.
- Free parking onsite.
- A range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal leave, and fertility leave.
Requirements
- Experience with coding in Python and SQL.
- Experience with data visualization techniques.
- Able to produce engaging and aesthetically pleasing content.
- Experience in presenting data and tailoring delivery to stakeholder needs.
- Experience in creating and deploying machine learning models.
- Able to communicate complex data in a clear and concise manner.
- Experience in data engineering and data architecture principles.
- Experience in product and project management techniques.