Converged Core Integration Professional

Why this job matters

he ICC-Converged Core Integration team help build BT's biggest and fastest broadband network within Converged Core and Edge. On a daily basis you will liase with field engineers as well as other key stakeholders.

We are piloting innovative automation initiatives that will change the way we work as a team and unit.

This is an exciting opportunity for you to join a team of professionals that own the Converged Core daytime integration work within Networks from Scheduling to Integration, it is an extremely varied role which will allow you to work on several areas of the network, developing skills and capabilities to support your personal growth and the BT Network Goals.

You'll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.

Our commitments with Ofcom means we have to be sensitive with the information we share and who we share it with, you'll work with integrity and mindfulness to ensure we remain compliant.

The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you'll be doing

• Seeks continuous improvement and efficiency opportunities in order to automate, centralise, standardise and simplify processes, contributing to the delivery of improvement projects and initiatives.

• Ability and skillset to deal with engineers integrating equipment within the exchange via the group phone system.

• Champion the customer requirement, focussing on the delivery of high-quality products, meeting the customers' needs and expectations.

• A pro-active professional, quick to respond to the demands of the business and customer, being responsible and accountable for your actions and the impact it has on the business, network and customer.

• Act as a SME to deliver automation, relevant system developments and process changes

• Data analysis on what we are delivering compared to forecast.

• Responsible for the identification of personal and team knowledge gaps, identifying a suitable source of training to support personal and team development to the benefit of the business and customers. Additionally, responsible for identifying and applying for funding to support this.

• Own and manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and their customers

• To work flexibly to meet the needs of the business and customers, in line with change management constraints.

• Knowledge of the E2E journey of the Service Provision Team Products.

• Own and manage the delivery of the task from initial receipt to completion (E2E), managing stakeholders' expectations, scheduling work and communicating with stakeholders at all levels.

• May represent the company in legal proceedings

• Communicate clearly, presenting data and technical subjects in a clear way to ensure understanding by all stakeholders to support decision making.

• You may be responsible for the delivery and presentation of BT services and products to wider audiences both within and outside BT.

• Managing change on the Network through the use of standardised risk management tools and engineering management practices.

• Execution of network change activities in line with process and change management best practices. With Serious About Service at the forefront of every decision

• Provides support and advice to deliver operational activities, using sound technical capabilities to deliver relevant plans while ensuring adherence to Network change standards within defined timescales.

• Responsible for maintaining multiskilling competencies to ensure increased demand within various workstreams can be managed without detriment to team output or customer experience.

• Adhere to the BT Values in everything we do, as defined by:

• Identification of reoccurring issues within Integration of products onto the Network, escalating, when required, as problems for root cause analysis and resolution

Skills and Experience

Data management - You collect, collate and clean data from multiple sources. You consistently follow guidelines and processes to make sure that the data is stored, protected and is accessible for users.

Engineering excellence - You use advanced knowledge of engineering so that you or your team can safely build, monitor, upgrade and repair networks, services, infrastructure and products. You contribute to a zero harm culture

Governance and compliance - You keep your knowledge up to date on internal and external regulatory standards, legal requirements and principles. You make sure our business is compliant and demonstrate an understanding of our exposure to risk.

Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes.

Case management - You balance and prioritise your workload and cases efficiently with minimal supervision, supporting other team members to prioritise their work. You make informed judgments about business impact, value and other relevant factors.

Legal and Co Sec excellence - You develop and apply your knowledge of local and international law and / or corporate governance issues relating to our business. You manage routine legal and Co Sec issues and provide commercial advice.

Product and service knowledge - You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer.

Operational excellence - You identify what resources will be required to deliver operational activities. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service.

Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team.

Be agile - You use your knowledge of best practice to collaborate with peers across the business in different ways.

Experience you'd be expected to have

Mandatory

• Demonstratable experience in Nokia Service Router or Router Technologies

• Strong Interpersonal and Leadership Skills

• Effective communication skills

• Adaptability to various work streams

• Project Management qualification or demonstratable experience

• Stakeholder management

Desirable

• Demonstratable experience of Converged Core scheduling and Integration

• Knowledge of BTs 20 and 21 Century Network

• Qualification or Experience in Continuous improvement Methodologies

• Qualification or Experience in Risk Management

• Qualification or Experience in budget management

Benefits

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100's of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.