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Customer service manager
3 months ago
About the Job:
- Lead the customer service department to ensure excellent customer satisfaction
- Develop effective customer service policies and procedures
- Handle escalated customer complaints and issues
- Collaborate with other departments to improve processes
Main Duties:
- Supervise and mentor the sales support team members
- Set clear objectives and goals for the team
- Conduct regular performance reviews
Requirements:
- Minimum 5 years of customer service experience
- Proven track record of maintaining high levels of customer satisfaction
- Experience working in a fast-paced industry
- Knowledge of SAP/ERP software is a plus
Join our team and contribute to providing exceptional customer service. Submit your CV today to be considered for the Customer Service Manager position.
