Customer Service Representative

4 weeks ago


Sutton Coldfield, Birmingham, United Kingdom Reed Full time
Customer Service Administrator

A dynamic and growing business within the leisure/entertainment sector is seeking an experienced Customer Service / Administrator to join their team. This is a busy and varied role that requires excellent communication, organisational skills and attention to detail.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Follow the complaints procedure and log all correspondence.
  • Liaise with suppliers and couriers to facilitate customer requests.
  • Provide troubleshooting advice and arrange spare parts delivery.
  • Log customers requiring on-site engineer visits.
  • Handle returns, working closely with suppliers and shipping companies.
  • Liaise with Engineers and schedule installations.
  • Generate reports for management.
  • Implement systems and procedures.
  • Monitor and respond to Google reviews.
  • Work on a ticketing system.
Requirements:
  • At least 2 years' customer service experience with a keen eye for detail.
  • Excellent customer service skills.
  • Problem-solving and scheduling experience.
  • A technical mind would be an advantage.
  • Able to multitask and prioritise.
  • Able to handle customer interactions professionally and effectively.
  • Good computer literacy, with proficiency in all systems used.
Additional Information:
  • Genuine career progression opportunities.
  • Based in Epsom.
  • Monday – Friday, 9am – 5.30pm.
  • On-site parking.
  • 20 days holiday plus bank holidays.
  • Pension scheme.


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