Customer Service Manager

1 month ago


Sutton Coldfield, Birmingham, United Kingdom K&Z Holdings - Pret A Manger Full time
Delivering Exceptional Customer Experiences

As a Shift Leader at Pret A Manger, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer experiences. You will be the face of the brand, ensuring that every customer interaction is positive and memorable.

Key Responsibilities
  • Lead a team of customer-facing staff to deliver exceptional customer experiences
  • Ensure that all customers receive a warm and welcoming experience
  • Manage customer complaints and feedback in a professional and timely manner
  • Work closely with the management team to achieve sales and customer service targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
Requirements
  • Previous experience in a customer-facing role, preferably in the food and beverage industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to work flexible hours, including evenings and weekends
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and dynamic work environment
  • The opportunity to work with a leading brand in the food and beverage industry


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