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Customer Service Advisor
2 months ago
Job Title: Customer Service Advisor
Location: Wolverhampton
Full Time – 12 MONTH FTC
Competitive Salary with extensive benefits: product allowance, bonus scheme, access to 24/7 GP services, generous holiday (inc bank holidays) & access to a range of high street discounts
Carlsberg Marston's Brewing Company (CMBC) is one of the leading, historic brewers in the UK. Formed out of a joint venture between Carlsberg UK and Marston's PLC, we combine over 300 years of shared values, history, and heritage in UK brewing.
We are now recruiting for a Customer Service Advisor to join us. Reporting to the Customer Service Team Leader this role will manage customer contact for both sales and support, ensuring that we are always championing our vision of 'Our Customer, Our Knowledge and Our People'.
Key Accountabilities:
- Deliver an exceptional customer support service to CMBC, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote on-line digital applications to customers
- Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS office software
This is an exciting time to join the business whose founders believed in quality, research, and developing the community. They looked to the future, prizing long-term growth over short-term gain. At Carlsberg Marston's Brewing Company (CMBC), we are making a difference. Diverse people with diverse skills, working together and at speed. Navigating changes in society, technology, and consumer preference.
If applying internally, please ensure you inform your line manager of your interest.
Apply today and a member of the recruitment team will be in touch
#PursuitOfBetter
CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.
