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Customer Service Representative
2 months ago
About the Opportunity
At Worldline, we're innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses, from local coffee shops to international banks. We're a global company with a strong purpose to do good, recognized as one of the most sustainable companies in the world.
Day-to-Day Responsibilities
- You'll develop skills in customer care, welcoming clients on board with their new applications and engaging them in their customer journey.
- You'll review enquiries and deal with issues preventing application submission, and handle client queries related to their new account.
- You'll build knowledge to identify common queries and resolve them in confidence.
- You'll coordinate with our New Business team.
Requirements
- You'll be able to resolve queries quickly and efficiently.
- You'll have substantial knowledge in customer service and dealing with clients in a professional manner.
- You'll be able to identify reasons why an application can't be submitted and take steps to ensure a successful resolution.
- You'll have motivation and passion for customer focus and satisfaction.
- You'll have excellent communication skills and attention to detail, able to document details clearly.
- You'll have 1-2 years of experience in customer services or a customer-facing area.
Perks & Benefits
- You'll be part of a company with a strong purpose to do good.
- You'll work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
- You'll have 25 days holiday + bank holidays.
- You'll have employee private medical cover and access to a virtual GP service.
- You'll have access to discounts and cash backs on shopping.
- You'll be able to purchase flexible benefits through salary sacrifice.
- You'll have life assurance and pension benefits.
