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Learner Support Officer

1 month ago

London, Greater London, United Kingdom High Trees Community Development Trust Full time

This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.

You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team's administrator to monitor learner's attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.

You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.

We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.

You will also support wider functions in the team such as contributing to the organisation of our termly learners' forum to celebrate achievement and attending events in the community to publicise our work.

The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees' users.

Benefits of working at High Trees

  • 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years' service (capped at an additional 8 days)
  • Enhanced maternity/paternity/adoption leave after 2 years' service
  • Save money off a new bike with the Cycle to Work scheme
  • Up to 7% contribution to the staff pension scheme
  • 24/7 Employee Support Line
  • Clear pay structure with yearly increments (based on performance)
  • Annual staff away day
  • Premium eye-care vouchers through Specsavers and season ticket loans