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Collections Officer

3 months ago

Chester, United Kingdom White Oak UK Full time

We’re looking for an experienced Collections Officer to join our team. This person will be responsible for contacting customers in arrears and ensuring that our customers are able to pay.



Key Responsibilities

  • Contacting customers by phone, email and letter to collect outstanding arrear
  • Deliver a consistent and professional level of service
  • Achieve targets within the team
  • Handle calls promptly and ensuring company policies and procedures are followed
  • Negotiate settlements with customers in line with our policy
  • Set up long term payment arrangements if required
  • Escalate customer arrears to the the litigation team if require


Skills and Knowledge

  • Excellent communication skills in all forms
  • Confident telephone manner
  • Strong negotiation skills
  • Proven experience of working in a collections role
  • Ability to work under pressure
  • Persuasive and persistent
  • Self motivated
  • Strong time management skills
  • Account management experience
  • High attention to detail