Income Officer

2 weeks ago


Chester, United Kingdom Eden Brown Full time
Job Title: Income Officer

We are seeking an experienced Income Officer to join our team at Eden Brown. As an Income Officer, you will play a crucial role in delivering an efficient rent collection service, managing a caseload of rent accounts for tenants who have fallen into arrears, and identifying support needs of customers.

Key Responsibilities:
  • Deliver an efficient rent collection service, ensuring timely payment of rent from tenants.
  • Manage a caseload of rent accounts for tenants who have fallen into arrears, using your knowledge of the housing and welfare benefits system to identify support needs and offer guidance.
  • Represent the company in court proceedings and evictions, as required.
  • Work closely with colleagues to ensure effective communication and collaboration.
Requirements:
  • Experience in chasing rent arrears from customers, ideally within a housing setting.
  • Strong knowledge and understanding of the housing and welfare benefits system.
  • Excellent customer service and communication skills.
  • A proactive approach to work, with the ability to prioritize a busy workload.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading recruitment agency, specializing in social housing.
  • A supportive and collaborative team environment.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.


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