Technical Claims Advisor
1 month ago
The Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities.
You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company procedures, insured liabilities and customer sensitivities relating to the Manheim SureCheck Administration Scheme.
This role will be based in our Harlow Office. The working pattern will be Monday-Friday, 9am-5:30pm, 38.8 hours per week and you will be required to work 1 in 3 Saturdays.
The role
The key responsibilities you could be looking after include:
- Provide accurate claims advice across a variety of Manheim SureCheck products.
- Resolve claims across a variety of platforms, App, Online, telephone, and email.
- Understanding the Manheim buyers’ requirements and working with them to ensure they are properly dealt with in a speedy manner.
- Maintain company contractual service levels.
- Provide professional and friendly service.
- Arrange/Review/Evaluate vehicle assessment reports.
- Other reasonable duties as required.
Our ideal candidate
- Technical knowledge within the motor industry
- Excellent interpersonal and customer service skills
- A high level of literacy and numeracy
- Active listening skills
- Initiative and the ability to adapt quickly to different situations
- Ability to work effectively under pressure both within a team or on own initiative
- Good planning and organising skills with the ability to prioritise
- Ability to build effective relationships and be an excellent communicator
Essential Knowledge and Experience
Essential:
- Detailed understanding of motor vehicle systems, diagnosis and repair methods
- Formal qualification in motor vehicle repair or equivalent experience in a motor repair workshop environment
- Good written and oral communication skills
- Proficient in using Microsoft 365 including Word and Outlook
Preferred:
- Experience in insurance product administration and claim resolution
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK
Join the AutoProtect Group and Shape the Future
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
Our diverse business includes four key branches:
- AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
- Shine: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
- DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
- iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.
Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.
Ready to make your mark?
Apply now to join us in driving innovation and success in the automotive industry
Please note we are not working with agencies currently.
-
Technical Claims Advisor
3 months ago
Harlow, United Kingdom AutoProtect Group Full timeThe Claims Manheim team are looking for a **Technical Claims Advisor** to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company...
-
Technical Claims Advisor
2 weeks ago
Harlow, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company procedures,...
-
Technical Claims Advisor
1 month ago
Harlow, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company procedures,...
-
Technical Claims Advisor
2 weeks ago
Harlow, Essex, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company...
-
Technical Claims Advisor
1 month ago
Harlow, Essex, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company...
-
Warranty Claims Advisor
3 months ago
Harlow, United Kingdom AutoProtect Group Full time**The package for Warranty Claims Advisor** - Salary £21,000 per annum - Pension contributions at 4% each - Life Assurance 4x salary - Enhanced holiday with the option to buy and sell holiday with Holiday Trading - Enhanced sick pay increasing with service - Salary sacrifice Cycle to Work scheme - Discount platform offering access to discounts and cashback...
-
Technical Expert
2 weeks ago
Harlow, Essex, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company...
-
Technical Expert
1 month ago
Harlow, Essex, United Kingdom AutoProtect Full timeThe Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities. You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company...
-
Head of Claims
5 days ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. Apply (by clicking the relevant button) after checking through all the related job information below.The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and...
-
Head of Claims
4 days ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. Apply (by clicking the relevant button) after checking through all the related job information below.The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and...
-
Head of Claims
3 weeks ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...
-
Head of Claims
3 weeks ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...
-
Head of Claims
1 month ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...
-
Head of Claims
3 weeks ago
Harlow, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...
-
Head of Claims
3 weeks ago
Harlow, Essex, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...
-
Head of Claims
3 weeks ago
Harlow, Essex, United Kingdom AutoProtect Full timeWe’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...
-
Customer Service Advisors
3 months ago
Harlow, United Kingdom Mission 4 Recruitment Full timeOur client is an award winning company that offers a variety of insurance products mainly to the automotive industry. Based in bright, open plan offices in Harlow, you will be joining an established and happy team! We are looking for customer service professionals with great personalities to join the Claims Team in a variety of roles – both customer...
-
Experienced Service Advisor
3 months ago
Harlow, United Kingdom Gates Ford Full time**Benefits**: - **25 days holiday per annum.**: - **Full pension after qualifying period.**: - **Discount on purchase of vehicles, servicing, repairs and parts.**: - **Death in service benefit.**: - **Career progression opportunities.** Gates are a family owned and operated Ford Main Dealer and have been established in Essex, Hertfordshire and London...
-
Customer Relations Advisor
3 months ago
Harlow, United Kingdom ITS Full time**Join our Contact Centre!** The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard....
-
Customer Relations Advisor
3 months ago
Harlow, United Kingdom ITS Full time**Join our Contact Centre!** The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard....