Warranty Claims Advisor

5 months ago

Harlow, United Kingdom AutoProtect Group Full time

**The package for Warranty Claims Advisor**
- Salary £21,000 per annum
- Pension contributions at 4% each
- Life Assurance 4x salary
- Enhanced holiday with the option to buy and sell holiday with Holiday Trading
- Enhanced sick pay increasing with service
- Salary sacrifice Cycle to Work scheme
- Discount platform offering access to discounts and cashback at over 900 retailers
- Discounted Health Cash Plan
- Employee Assistance Programme and access to an online Employee Wellbeing hub SmartTech - borrow up to £1,000 to spend at Currys PC World

**The role**

In addition to the above, the main responsibilities of the role are:

- Ensure systems are updated with relevant case numbers
- Collect accurate information and documents to proceed with a claim
- Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
- Maintain company service levels and deliver on set KPI’s
- Provide professional and friendly service
- Service in accordance with industry and company guidelines
- Handle any complaints associated with a claim as per the complaints process
- Manage all administration aspects of the claim.
- Other reasonable duties as required.

This role is based in our head office in Harlow, Working 38.8 hours per week.

**The person**

A confident self-starter, this person is a great communicator with a ability to build effective relationships, is highly organised and seeks to understand and resolve problems and shows initiative.

This person will be resilient under pressure and comfortable in a changeable environment with drive and determination to achieve goals.

**Knowledge and Experience**:
Essential:

- Good knowledge of Microsoft packages.
- Good understanding of voice/soft skill

Preferred:

- A background in insurance product administration and claim resolution
- Knowledge and understanding of FCA procedures.

**The company**

AutoProtect, Smart Insurance, and Shine Repairs consolidated to form the AutoProtect Group in 2018. In late 2019, technology firm DealTrak joined AutoProtect Group. Bringing these four companies into one group allows each to operate independently but harness the collaborative power of a close, cohesive working relationship.

We work with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products; easy-to-use Finance and Insurance platforms; and highquality customer services, founded on FCA Treating Customers Fairly principles.

We have a portfolio of proven and new products and services that are innovative, high quality and delivered direct to the consumer at affordable price points. Our business is proud of its personal customer contacts and agility to meet their needs and launch new products. We have experienced consistent growth and are looking to build on this experience and track record.

**Our values**

“Our AutoProtect Group values aren’t simply words and sentences — they stand for what we believe in and how we behave. They act as guidelines for everything we do.”

When defining our values, we wanted to make sure that they are both practical and aspirational — they challenge us to be the best we can be, but they’re also the moral compass to support us in our actions and decisions as we strive to create remarkable journeys every single day.

Whether it’s collaboration between teams as we develop our Navigate system or respecting each other when we’re communicating to solve problems in our daily work, our values support us in how we conduct both ourselves and our organisation.

Our values are:
Stronger Together: One family

We connect personally with others, we support each other and collaborate wherever we can. We share our knowledge of who we are, our industry, partners, teams, products and processes - both inside and outside the business.

Respectful: Every interaction matters

We respect each other’s points of view and differences, we’re open-minded and build good relationships. We are caring, empathetic, tolerant, and collaborative, making sure all opinions and ideas are considered. We do things with our external customers’ needs at heart.

Bold: The courage to do what's right

We believe in constructive challenge in the spirit of finding the best answers, discovering the truth, and making great decisions without blame or holding grudges. We empower others and take the time to seek answers together.

Agile: Embrace change and use initiative

We recognise the needs and requirements for personal and business agility and development. We always try and bring others along journey of change, be flexible and lead by example.

Make It Happen: Own it with pride

We are proud and passionate about the work we do. We commit to delivering high standards of performance and hold each one another accountable. We are focused on achieving and celebrating collective success.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: £21,000.0

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