Technical Support Specialist
3 days ago
Technical Support & Customer Success Specialist
Full-time, Permanent
Edinburgh City Centre (Hybrid)
Competitive Salary
The Job
Joining a Customer Success team as a Technical Support Specialist you will be act as the main point of contact between clients & the greater business. Supporting clients through onboarding, live support functions, client customisation, & relationship management.
- Debugging & resolving client issues
- Performing an in-hours triage function to achieve SLAs
- Creating or maintaining technical documentation
- Managing client expectations
The Company
This fantastic opportunity is with one of Scotland’s most innovative tech companies & a true market leader. Once you have worked with this organisation, your future CV will immediately stand out even more – although you may not need that as our client has excellent tenure & staff retention within this team & the greater organisation generally.
The Skills
- Experience constructing API requests (using Postman/ SoapUI etc), evaluating XML / JSON structures
- Evaluating API product requirements & technical integration documentation
- Proven history of account management or relationship building
- Automate where possible (through Lean/Agile measures)
The Person
This role would be perfect for someone technical yet empathetic with a client focused-mindset. Enthusiasm will get you far, as will natural curiosity & drive to continuously improve & seek knowledge. Above all, we are looking for someone with a highly-collaborative approach.
Please apply with CV to be considered
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