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Technical Support Specialist

1 month ago

Edinburgh, United Kingdom Eden Scott Full time

Technical Support & Customer Success Specialist

Full-time, Permanent

Edinburgh City Centre (Hybrid)

Competitive Salary

The Job

Joining a Customer Success team as a Technical Support Specialist you will be act as the main point of contact between clients & the greater business. Supporting clients through onboarding, live support functions, client customisation, & relationship management.

  • Debugging & resolving client issues
  • Performing an in-hours triage function to achieve SLAs
  • Creating or maintaining technical documentation
  • Managing client expectations

The Company

This fantastic opportunity is with one of Scotland’s most innovative tech companies & a true market leader. Once you have worked with this organisation, your future CV will immediately stand out even more – although you may not need that as our client has excellent tenure & staff retention within this team & the greater organisation generally.

The Skills

  • Experience constructing API requests (using Postman/ SoapUI etc), evaluating XML / JSON structures
  • Evaluating API product requirements & technical integration documentation
  • Proven history of account management or relationship building
  • Automate where possible (through Lean/Agile measures)

The Person

This role would be perfect for someone technical yet empathetic with a client focused-mindset. Enthusiasm will get you far, as will natural curiosity & drive to continuously improve & seek knowledge. Above all, we are looking for someone with a highly-collaborative approach.

Please apply with CV to be considered