IT Helpdesk Team Lead

4 weeks ago

London, United Kingdom YTL PowerSeraya Pte. Limited Full time

Help Desk & IT Support (Information & Communication Technology)

We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.

Key Responsibilities:

Operational Support

  • Lead, manage, and oversee the day-to-day operations of the IT Helpdesk.
  • Ensure IT requests and services are resolved in a timely and efficient manner.
  • Provide supervision and mentorship to team members and delegate work assignments within the team.
  • Plan and coordinate monthly OS patching or ad-hoc update activities for all endpoint devices.
  • Ensure compliance with policies, procedures, and security standards.
  • Administer and support Microsoft Office 365.
  • Review and enhance processes, guidelines, and systems documentation.
  • Manage end-user computing software and hardware inventory.
  • Cultivate and manage vendor relationships, facilitating procurement, renewal, and tracking of licenses, support, software, and hardware.
  • Coordinate with third-party vendors to troubleshoot and resolve issues.
  • Roster stand-by support after office hours and during weekends/public holidays if necessary.

Project and Initiatives

  • Evaluate and implement new initiatives to improve end-user experience.
  • Lead and coordinate IT Helpdesk initiatives, such as automation and integration of Artificial Intelligence/Machine Learning, to streamline processes and enhance operational efficiency.

Requirements:

  • Diploma / Degree in Information Technology or equivalent, with at least 5 years of experience in end-user computing support.
  • Minimum of 2 years of experience in managing and administering Microsoft Office 365.
  • Proficiency in PowerShell scripting.
  • Experience with managing more than 500 endpoint devices.
  • Experience with unified endpoint management tools, such as Intune, Endpoint Central, or Ivanti.
  • Experience with end-to-end procurement and renewal processes.
  • Strong troubleshooting skills.
  • Strong documentation and organizational skills.
  • Independent worker with minimum supervision.
  • Good team player and process driven.
  • Excellent verbal and written communication skills.
  • Certification in Microsoft 365 will be advantageous.
Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What's your expected monthly basic salary?

How many years' experience do you have as a Helpdesk Team Leader?

How many years' experience do you have as a Helpdesk Executive?

Mining, Resources & Energy

YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.

The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant.

YTL PowerSeraya is committed to being a fair and progressive employer, adopting three Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.

YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.

The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant.

YTL PowerSeraya is committed to being a fair and progressive employer, adopting three Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.

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