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Service Sales Lead

2 months ago

Halesowen, United Kingdom Hall&Kay Fire Engineering Full time
Summary of Role
You will manage and report on the status of quotes, providing accurate information to account co-ordinators for customer reports. Working in collaboration with account co-ordinators to improve quality and timeliness of quote submissions. Working in collaboration with operational teams to increase engineer lead generation & quality of information.
What you will be doing
* Producing quotations for remedial works, and issue to the Customer.
* Generating contract renewal proposals to retain existing Customers.
* Chasing outstanding remedial quotes and renewals to improve conversation rates.
* Revising and re-issuing any rejected quotes on customer portals.
* Liaising with subcontractors and suppliers, to ensure best value costings are achieved.
* Providing Customer support and responding to queries related to remedial quotations and contract renewals.
* Actioning all Customer queries and requests in a timely manner, escalating as required.
* Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
* Developing and maintaining knowledge of all relevant IT systems
* Ensuring adherence to all Company Policies & Procedures.
* Identify and implement process improvements to optimise conversions and margins
What we will need from you
* Proven sales experience in the fire engineering industry with a good understanding of fire engineering service contracts (essential).
* Experience of developing service quotations/bids (essential).
* Understanding of construction programs, building regulations, and fire industry standards and legislation (essential).
* Creative in approach with the ability to maintain and develop positive customer relationships (essential).
* Strong commercial awareness with demonstrable numerical skills (essential).
* Ideally will have performed a similar sales/estimating role within the fire protection industry (essential).
* Strong organisational skills with ability to meet deadlines and changing priorities (essential).
* Can demonstrate exceptional attention to detail and efficiency (essential).
* Proven IT skills with experience of MS office packages (essential).
* Ability to work independently and autonomously as well as an effective team player in a close knit and highly successful team (essential).
* Friendly and outgoing personality with the natural ability to engage with customers/clients representing Hall & Kay professionally and positively (essential).
* Experience in dealing with end users, insurers and Main Contractors (essential).
What you can expect in return
* Competitive and negotiable salary depending on experience.
* 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days.
* Contributory company pension scheme.
* Life Assurance.
* Company Funded Health Cash Plan.
* You will be eligible to join the sales incentive plan.
* 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 4pm)
How to apply
Please submit a tailored CV detailing your experience relevant to this role.
Additional Company information
At Hall & Kay, we deliver and service complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinklers, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction, we work with many well-respected brands.
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver