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Customer Account Manager

4 months ago

Birstall, United Kingdom Kirkland Associates Full time
My client are a successful and long standing expert in their field, who are committed to providing excellence to their national customer base. This has allowed them to build longstanding relationships and an exemplary reputation in the market. 
 
Due to growth, they are seeking a Customer Account Manager to take responsibility for the day to day management of valued clients. 
 
Customer Account Manager - The Role:
To answer queries from customers and ensure they are resolved inline with service level agreements.
Focus on customer retention by building strong customer relationships at both site and head office level.
Work alongside Account Directors offering consultation to existing customers.
Highlighting customer concerns and recognising risks in the business to create resolution.
Attending and supporting Account Directors with client meetings.
Building strong relationships with Supply Partners to deliver client SLA commitments.
Updating the internal system database and using the data effectively to deliver the service expectations of the clients.
Utilise collated data to improve service levels and develop management reporting systems. Customer Account Manager - The Candidate:
The ideal candidate will have a demonstrable record in Account Management and Customer Service.
Excellent communication skills both written and verbal.
Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements.
Articulate communicator with developed negotiation skills and an ability to handle customer concerns/addressing indifference.
Team player and able to motivate others.
Ability to prioritise and produce accurate work whilst meeting deadlines under pressure.
You should be IT literate with strong Microsoft computer skills (Word, Excel, PowerPoint etc).
As part of a small office-based team you will need to be a flexible team player, covering other duties as required. INDSM