Current jobs related to Complaints Handler - Bromley Town - Julie Rose Recruitment
-
Complaint Handler
4 weeks ago
The Royal Town of Sutton Coldfield, United Kingdom Dignity Plc Full time�? Complaints Handler �? Full-time, permanent Location:Sutton Coldfield, Birmingham (Office Based) �??? Salary: £24,582.00 per annum ???? At Dignity Funerals, we understand that our work goes beyond providing a service; it’s about being there for people when they need it most. We’re a dedicated team committed to offering care, compassion, and...
-
Housing Complaints Customer Service Officer
4 weeks ago
Enfield Town, United Kingdom Hatched Recruitment Group Full timeHousing Complaints Customer Service OfficerEnfield - Hybrid Due to the reorganisation of complaints handling in council housing to meet demand and comply with the Housing Ombudsman's complaints handling code.An experienced complaints handler is required, housing or local Authority experience is an advantage but not essential. Good problem solving skills and...
-
Claims Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full time**About Us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...
-
Commercial Claims Handler
4 weeks ago
Bromley, United Kingdom Cryer Baker Insurance Recruitment Ltd Full timeWe are pleased to be working with one of the most progressive insurance networks operating in the UK today. They are currently seeking 2 Commercial Claims Handlers to provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service....
-
Claims Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full timeAbout Us At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...
-
Counter Fraud Motor Claims Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full time**Counter Fraud Motor Claims Handler** **London/Bromley** **About us** We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...
-
Counter Fraud Motor Claims Handler
4 weeks ago
Bromley, United Kingdom Direct Line Group Full timeCounter Fraud Motor Claims Handler London/Bromley At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for...
-
Counter Fraud Motor Claims Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full timeCounter Fraud Motor Claims Handler London/Bromley About us We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...
-
Motor Damage File Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full timeAbout us At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our Legal Advice-Line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...
-
Rta, El/pl Claims Handler
4 months ago
Bromley, United Kingdom Direct Line Group Full time**About us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...
-
Customer Support Officer Scale 6
2 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeKey Responsibilities:Reporting to the current Customer Support Team Leader in the Council Housing Homes division, responsible for handling complaints and providing solutions to customers.An experienced complaints handler with good problem-solving skills and the ability to find solutions that meet customer satisfaction.Able to work at pace to analyze and...
-
Customer Support Officer Scale 6
2 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeKey Responsibilities:Reporting to the current Customer Support Team Leader in the Council Housing Homes division, responsible for handling complaints and providing solutions to customers.An experienced complaints handler with good problem-solving skills and the ability to find solutions that meet customer satisfaction.Able to work at pace to analyze and...
-
Home Claims Handler
3 weeks ago
Old Town, Edinburgh, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims management team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are resolved efficiently and effectively.Key ResponsibilitiesManage a portfolio of claims,...
-
Home Claims Handler
3 weeks ago
Old Town, Edinburgh, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims management team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are resolved efficiently and effectively.Key ResponsibilitiesManage a portfolio of claims,...
-
Field Insurance Advisor
3 months ago
Bromley, United Kingdom Direct Line Group Full time**About us**: We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives - giving them peace of mind now and in the...
-
Customer Service Advisor
3 months ago
Bromley, United Kingdom Stephen James Full time**CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Service Advisor
4 months ago
Bromley, United Kingdom Stephen James Automotive Limited Full time**Customer Service Advisor (Call centre)** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow...
-
Counter Fraud Technical Specialist
3 months ago
Bromley, United Kingdom Direct Line Group Full time**About us**: We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG. Our vision is to create a world where insurance is personal, inclusive and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the...
-
Property Insurance Adviser
4 months ago
Bromley, United Kingdom Direct Line Group Full timeProperty Insurance Adviser (Desk-based) Remote - Home Working Full Time, Permanent Position Let’s be brilliant for our customers Join our Desk-based Claims Team and become the driving force behind class-leading customer service as a Property Insurance Adviser, managing Home, SME, and Commercial claims with digital precision that shapes the...
-
Fast Track
4 months ago
Bromley, United Kingdom Direct Line Group Full timeAt DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also...
Complaints Handler
4 months ago
JRRL are seeking a Complaints Handler for their FCA client in Bromley to aid with the resolution of complaints. You will be responsible for ensuring FCA compliance when recording administration of complaints procedure.
Main Duties
Resolution for all manner of complaints, adhering to Service Level Agreement.
Maintain complaint records.
Liaise with Financial Ombudsman Service in respect to referred complaints.
Assist in development and maintenance of complaint-handling procedures.
Liaise with the Customer Services department.
Assist with Complaint Management Information Reporting.
Work closely with the relevant management teams to identify the root cause of a complaints.
Ensure corrective action is undertaken to resolve complaints in a timely manner.
Person specification
2-3 years’ experience within financial services, insurance, legal, accountancy or another highly regulated office environment would be advantageous.
Previous complaints handling experience, ideally within a regulated environment.
Comfortable working in a compliant environment.
Ability to remain professional when dealing with contentious issues.
Professional qualification within finance or insurance would be desirable.
This role is a fantastic opportunity within an established business offering generous company benefits and progression opportunities