Rta, El/pl Claims Handler

6 months ago

Bromley, United Kingdom Direct Line Group Full time

**About us**

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We currently have an exciting opportunity for an experienced **RTA/EL/PL Litigator** to join our **Bromley **or Leeds** **based Legal Services team on a full time and permanent basis.

**The role**:
Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

**What you'll be doing**:

- Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
- Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on it’s merits. Assessing the likely value of the claim for personal injury and recoverability of financial losses.
- Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
- Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.
- Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.
- Managinge cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
- Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
- Esuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the worksource.
- Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

**What we are looking for**:

- Experienced Claims Handler, Legal Executive or Solicitor.
- Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.
- Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
- Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
- Strong communications skills
- Good problem solver and able to work under pressure, whilst maintaining attention to detail.

**Location**: Bromley or Leeds

**Home Working**:Hybrid model (2 days from the office, 3 days from home)

**Working hours**: 35 hour per week (Monday - Friday)

**What we'll give you**

We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this we also offer a great benefits package;
- 9% Private pension contribution
- Annual bonus - up to 10%
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Company car scheme
- Plus many more

**Being yourself**

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our r

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