Technical Consultant- Commercial Liability Direct

6 months ago

Bromley, United Kingdom Direct Line Group Full time

**Technical Consultant
- Commercial Liability Direct - (Full Time, Permanent Position)**

**Bromley & Manchester - (Hybrid 1/2 days in the office)**

**Let's make the most of your talent.**

Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling.

**About us**

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

**What you'll be doing**

Reporting directly to the Technical Claims Team Leader, you'll settle a variety of third-party claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You'll become an integral part of a centre of technical excellence for Motor and Liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.
- Manage own portfolio of complex and/or higher value commercial direct liability claims to include EL, PL, Disease and Products claims in accordance with personal delegated handling authority.
- Check policy records to ensure that the loss falls to be considered under the policy.
- Undertake all necessary investigations, with assistance of experts where required, to ensure all claims are fully validated.
- Liaise with legal advisors (solicitors and counsel) where necessary over issues of policy indemnity and legal liability.
- Using the appropriate medium, negotiate a fair and reasonable settlement of the Third Party claim.
- Ensure knowledge of legal and procedural developments affecting claims handling is kept fully up to date. Where appropriate evaluate any relevant changes or developments, provide input into any impact assessment or determination of approach that should be taken by Direct Line Group and communicate results as necessary.
- Act as a referral point and mentor to other members of the team as required, developing their skills and ability to contribute.
- Where appropriate provide technical advice and support to other business areas to support the achievement of business objectives and be aware and make others aware of developing market trends.
- Develop self in order to maximise personal contribution to the job.
- Focus on costs, process improvements and/or efficiency to contribute to the profitability of Direct Line Group
- Contribute to the development of claims handling strategy within Direct Line Group, identifying opportunities for improvements and strategies to ensure Direct Line Group continue to be seen as market leaders in this area.
- Be aware of and comply on an ongoing basis with the rules and requirements any legal/regulatory/risk management frameworks.
- Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line Group risk framework.

**What we're looking for**
- Demonstrated expertise in handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims.
- Proficiency managing, end-to-end claims processes, with a preference for experience handling claims valued up to £100k.
- In-depth understanding of common law and insurance-related legislation
- Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions.
- A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets.

**Hours**: 35 hours (Monday to Friday, 9am to 5pm)

**There’s no-one else like you.** No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings.

**Join us.** Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

**Together we’re one of a kind.**

**What we’ll give you in return**:
We wouldn’t be where we are today without our peo

  • Commercial Liability Handler

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Technical Consultant - Commercial Liability Direct** **Bromley & Manchester - Hybrid (1/2 days in the office)** **Full Time, Permanent Position** **Let's make the most of your talent.** Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to...

  • Technical Claims Consultant

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Technical Claims Consultant - (Full Time, Permanent Position)** **Bromley, Birmingham or Manchester - Hybrid (1/2 days in the office)** **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...

  • Technical Claims Consultant

    5 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Technical Claims Consultant** **Bromley, Birmingham or Manchester - Hybrid (2 days in the office)** **Full Time, Permanent Position** **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...

  • Technical Claims Consultant

    5 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Technical Claims Consultant**: **Bromley, Birmingham or Manchester - Hybrid (1/2 days in the office)**: **Full Time, Permanent Position**: **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...

  • Technical Claims Consultant

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Technical Claims Consultant**: **Bromley, Birmingham or Manchester (Hybrid)**: **Full Time, Permanent Position**: **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape excellence in claims...

  • Liability Claims Handler

    6 months ago

    Bromley, United Kingdom RSA Full time

    **Introduction** At RSA, our inspiring colleagues are at the heart of what we do best shaping the future by helping people, businesses and society prosper in good times, and be resilient in bad times. We are a proud member of the Intact family, enabling us to be part of something bigger that also has a presence in North America, the UK, and Europe. This year...

  • Third Party Property Damage Technical Lead

    5 months ago

    Bromley, United Kingdom Direct Line Group Full time

    At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Our story starts in the...

  • Rta, El/pl Claims Handler

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **About us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...

  • Rta/el/pl/ Fast Track Litigator

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **About us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...

  • Head of Underwriting

    5 days ago

    Bromley, United Kingdom CV-Library Full time

    Head of Underwriting (Commercial Schemes) Location: Bromley / hybrid Salary: £negotiable Camberford Underwriting, a valued & rapidly growing part of the Brown & Brown Group, are looking to recruit a Head of Underwriting to join our business. As a key member of the leadership team, you will be responsible for the account management for the Commercial...

  • Counter Fraud Motor Claims Handler

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Counter Fraud Motor Claims Handler** **London/Bromley** **About us** We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...

  • Customer Communication Change Consultant

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **About us**: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We are looking for a Customer Communication Change Consultant to join our Customer Communications Team on a 12 month fixed-term contract. You will be based from our London site and you will...

  • Field Insurance Advisor

    5 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **About us**: We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives - giving them peace of mind now and in the...

  • Head of Underwriting

    34 minutes ago

    Bromley, United Kingdom Camberford Underwriting Full time

    Head of Underwriting (Commercial Schemes)Location: Bromley / hybridSalary: £negotiableCamberford Underwriting, a valued & rapidly growing part of the Brown & Brown Group, are looking to recruit a Head of Underwriting to join our business. As a key member of the leadership team, you will be responsible for the account management for the Commercial products...

  • Commercial Claims Handler

    6 months ago

    Bromley, United Kingdom Stride Resource Management Ltd Full time

     Our client, a well-respected Insurance Broker is seeking a Commercial Claims Handler to join its existing Claims Team.Reporting to the Claims Manager, you will manage a small caseload of circa 200 files from first notification through to final conclusion. You will be responsible for handling all classes of commercial claims efficiently, aiming for prompt...

  • Counter Fraud Motor Claims Handler

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    Counter Fraud Motor Claims Handler London/Bromley About us We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...

  • General Adult Psychiatry Consultant

    4 weeks ago

    Bromley, United Kingdom Direct Medics Full time

    Oxleas NHS Foundation Trust is seeking a General Adult Psychiatry Consultant for an immediate locum position:Job Title: Consultant General Adult Psychiatry - Community roleDates: Starting ASAP for 3 months initially with the potential of being extended on a 3 monthly basis.Rota: Full-time, Monday to Friday, 9 am to 5 pm. Section 12 and CCT/CESR are required...

  • Pods Specialist Retail Consultant

    5 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Working from home but with the expectation to come into the office in Birmingham 3 x times a month**: **Let’s make the most of your talent** **This will be a rounded and dynamic specialist retail consultant role, responsible for providing assistance to customers online through web-chat, app, and telephone with retail sales bookings,...

  • Head of Underwriting

    15 hours ago

    Bromley, UK, South East London, United Kingdom Camberford Underwriting Full time

    Head of Underwriting (Commercial Schemes)Location: Bromley / hybridSalary: £negotiableCamberford Underwriting, a valued & rapidly growing part of the Brown & Brown Group, are looking to recruit a Head of Underwriting to join our business. As a key member of the leadership team, you will be responsible for the account management for the Commercial products...

  • Senior Pricing Sme

    6 months ago

    Bromley, United Kingdom Direct Line Group Full time

    **Senior Pricing Manager (Centre of Excellence)** **Leeds, London & Home (office visits c. once per month)** **Let’s** make the most of your **talent** Join us as a Senior Pricing Manager within our Centre of Excellence, where you’ll have the opportunity to deliver thought leadership and support in shaping the future of our pricing & underwriting...