Customer Communication Change Consultant

6 months ago

Bromley, United Kingdom Direct Line Group Full time

**About us**:
Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

We are looking for a Customer Communication Change Consultant to join our Customer Communications Team on a 12 month fixed-term contract. You will be based from our London site and you will come into the office two days a week.

The Customer Communication Teams vision is to "Deliver multi-channel customer communication changes at pace, that are accurate and help our customers and DLG." The team manages transactional and in-life customer communications, across a variety of platforms, for all brands and products.

**What you'll be doing**:

- You will complete updates to pre-printed transactional customer documents, using InDesign.
- You will complete stock management of printed inserts and booklets working with print suppliers and the Logistics team.
- You will raise PO's on time and reconcile these against budget.
- You will manage TAG expiries to ensure that there are no non-compliant documents in the public domain.
- You will manage supplier relationships and document change processes.
- You will complete art-working changes to regulatory and customer documentation, including creating new booklets, inserts, letters, envelopes etc.
- You will maintain and manage the master document asset library, to ensure we hold a single source of the truth.
- You will look for innovative ways to improve the way we communicate with customers to improve their journey and experience.
- You will ensure documents always comply with regulatory guidelines and correct any failures as soon as possible.
- You will offer guidance and support to Document Change and Delivery Consultants and other members of the team.

**What you'll need**:

- Good stakeholder management is required.
- Basic art-working skills using a Mac and the Adobe suite of products, (InDesign, Photoshop, Illustrator)
- Broad knowledge of the operations within the insurance or similar industry is desirable.
- Good use of JIRA and Confluence

**Ways of Working**:
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

**Being yourself**:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

L1-MW1

L1-Hybrid

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