![Direct Line Group](https://media.trabajo.org/img/noimg.jpg)
Field Insurance Advisor
2 months ago
**About us**:
We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives
- giving them peace of mind now and in the future.
This is an exciting opportunity to join our Field-based Claims team as a **Field Insurance Advisor **on a full-time, permanent basis. This role will require you to visit customers where additional support is required, including vulnerable customers and other ad-hoc visits.
**The role**:
You'll manage Home, SME & Commercial claims and you'll conduct on-site customer visits, assess digital evidence, and support PR opportunities identified in connection with Surge Events and DLG response, where insured properties have been impacted. Your commitment to exceptional customer service will result in outstanding Net Promotor Scores.
You must live in and around the **South East**, the **Midlands **or **Peterborough**, as this is where your customers will be based and your on-site visits will take place.
**What you'll be doing**:
- Achieve and exceed important business metrics
- Take responsibility and accountability for Home and Commercial claims
- Potential to retain claims exceeding Delegated Authority under the supervision of Technical & Large Loss teams
- Identify the most suitable claims settlement solutions for our customers, utilising our supply chain
- Ensure compliance with company rules, encompassing policy coverage, indemnity, record management, reserving, diary management, process activities, repudiations, recoveries, payments, and GDPR
- Collaborate with our Disaster Restoration and Recovery teams to validate field visit-required claims, ensuring control of indemnity costs and supporting the customer journey
- Provide support for Customer Relations when field visits are necessary for resolving complaints
- Take ownership of informal complaints regarding claims, summarise and assist with formal Commercial complaints to facilitate resolution
- Determine necessary rectification works and act as the point of technical referral for any variation, in scope of the work required
- Support Home and Commercial claims involving subrogated recovery elements by carrying out investigations and providing information relevant to possible recovery opportunities
- Maintain relationships with Operational areas, aiding office-based Home and Commercial claims handlers where required
- Provide technical support to Area Managers, aiding in the maintenance of working relationships with our Home Repair Network
- Follow the principles of Consumer Duty
- Take ownership for developing and maintaining your own capabilities
- Identify, own and manage the risks involved in running our business, appropriate to the role and following the DLG risk framework
**What you'll need**:
- Experience in Field adjusting, Home, SME & Commercial policy interpretation
- Experience working within a Commercial and Domestic background
- An understanding of current construction methodology
- Located in and around the South East, the Midlands or Peterborough
- Previous knowledge and experience of Insurance Claims
**Ways of Working**:
You will be predominantly home working but from time to time we may ask you to come into one of our offices for meetings or collaboration sessions.
Read our flexible working approach here.
**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus many more
**Being yourself**:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
LI-Hybrid
LI-CL2
-
Field Interviewer
1 month ago
Bromley, United Kingdom Ipsos Field Full timeAbout The Role 12- month fixed term contract job, £22,000 - £25,000 pa plus £2,000 annual performance bonus. Have you ever wondered where statements like ‘research shows’ or ‘5m viewers tuned in to this weeks’ episode of ’ comes from? The answer is, from surveys and interviews conducted by Market Research Interviewers! People like you. Ipsos,...
-
Sales Advisor
2 months ago
Bromley, United Kingdom All Area Group Full timeWe are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...
-
Sales Advisor
2 months ago
Bromley, United Kingdom All Area Group Full timeWe are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...
-
Parts Advisor
2 months ago
Bromley, United Kingdom MB Group Full timeOur Client, a leading car manufacturer are currently looking for a Parts Advisor to join the business based out of their Bromley Dealership. We are currently looking for a **Parts Advisor **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of...
-
Customer Service Advisor
3 months ago
Bromley, United Kingdom MB Group Full timeOur Client, a leading car manufacturer are currently looking for a **Customer Service Advisor** to join their business based out of their **Toyota Bromley** Dealership. As a **Customer Service** **Advisor**, you will take inbound as well as make outbound calls to book in customer's yearly **MOT** or **Service**, while on the phone you will also speak to...
-
Property Insurance Adviser
3 months ago
Bromley, United Kingdom Direct Line Group Full timeProperty Insurance Adviser (Desk-based) Remote - Home Working Full Time, Permanent Position Let’s be brilliant for our customers Join our Desk-based Claims Team and become the driving force behind class-leading customer service as a Property Insurance Adviser, managing Home, SME, and Commercial claims with digital precision that shapes the...
-
People Advisor
1 month ago
Bromley, United Kingdom Dovetail and Slate Full timeJob Title: People AdvisorCompany Sector: Education Permanent - Full time (35 hours per week)Salary: £40,000Work Type: Homebased (Remote) with travel as requiredOffice Locations: Orpington & BirminghamConsultant: Jason Burger About the Role:We are seeking a dynamic and experienced People Advisor to join our client's HR team. This role is essential in...
-
Client Servicing Advisor
3 months ago
Bromley, United Kingdom Bank of America Full time**Job Title: Client Servicing Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...
-
People Advisor
1 month ago
Bromley, United Kingdom Dovetail and Slate Full timeJob Title: People AdvisorCompany Sector: Education Permanent - Full time (35 hours per week)Salary: 40,000Work Type: Homebased (Remote) with travel as requiredOffice Locations: Orpington & BirminghamConsultant: Jason Burger About the Role:We are seeking a dynamic and experienced People Advisor to join our client's HR team. This role is essential in managing...
-
People Advisor
1 month ago
Bromley, United Kingdom Dovetail and Slate Ltd Full timeJob Title: People AdvisorCompany Sector: Education Permanent - Full time (35 hours per week)Salary: £40,000Work Type: Homebased (Remote) with travel as requiredOffice Locations: Orpington & BirminghamConsultant: Jason Burger About the Role:We are seeking a dynamic and experienced People Advisor to join our client's HR team. This role is essential in...
-
Field Agent
2 months ago
Bromley, United Kingdom Resolvecall Full time**Field Agent Position based in Bromley (BR Applicants only)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...
-
Treasury Client Service Advisor
2 months ago
Bromley, United Kingdom Bank of America Full time**Job Title: Treasury Client Service Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...
-
Temporary Sales Advisor
2 months ago
Bromley, United Kingdom H&M Full timeCompany Description Do you want to work for a company where sustainability is at the forefront in everything we do? A place where you will find endless career opportunities and the chance to explore a variety of roles across all our brands and around the globe? Do you want to join a team where you can make anything happen if you are curious and eager? -...
-
Cashpro & Technical Service Advisor
2 months ago
Bromley, United Kingdom Bank of America Full time**Job Title: CashPro & Technical Service Advisor** **Corporate Title: Assistant Vice President** **Location: Bromley & Chester** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...
-
Multibrand (Be Luxe) Beauty Advisor Boots Bromley
2 months ago
Bromley, United Kingdom L'Oreal Full time**L’Oréal Luxe Multibrand Customer Host Boots Bromley (15 hours per week)** When you love your work and the people you work with, amazing things happen Freedom to go beyond, that’s the beauty of L’Oréal. Are you passionate about all things beauty? Do you love making people feel amazing? Then we would love to connect with you! You will be a Brand...
-
Technical Consultant- Commercial Liability Direct
2 months ago
Bromley, United Kingdom Direct Line Group Full time**Technical Consultant - Commercial Liability Direct - (Full Time, Permanent Position)** **Bromley & Manchester - (Hybrid 1/2 days in the office)** **Let's make the most of your talent.** Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to...
-
Technical Claims Consultant
3 months ago
Bromley, United Kingdom Direct Line Group Full time**Technical Claims Consultant - (Full Time, Permanent Position)** **Bromley, Birmingham or Manchester - Hybrid (1/2 days in the office)** **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...
-
Technical Claims Consultant
2 months ago
Bromley, United Kingdom Direct Line Group Full time**Technical Claims Consultant** **Bromley, Birmingham or Manchester - Hybrid (2 days in the office)** **Full Time, Permanent Position** **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...
-
Technical Claims Consultant
2 months ago
Bromley, United Kingdom Direct Line Group Full time**Technical Claims Consultant**: **Bromley, Birmingham or Manchester - Hybrid (1/2 days in the office)**: **Full Time, Permanent Position**: **Let's make the most of your talent** Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape...
-
Claims Handler
2 months ago
Bromley, United Kingdom Sedgwick Resource Solutions Full time**Title: Claims Handlers** **Salary: Competitive** **Location: Bromley - Hybrid 1-2 days in the office per week** **Term: Permanent, Full-Time Permanent** Are you a claims handler looking to move into a different field? Someone working in financial services? Or, someone working in a customer service/sales role within the insurance industry and thinking...