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Customer Support Officer Scale 6

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Key Responsibilities:

  • Reporting to the current Customer Support Team Leader in the Council Housing Homes division, responsible for handling complaints and providing solutions to customers.
  • An experienced complaints handler with good problem-solving skills and the ability to find solutions that meet customer satisfaction.
  • Able to work at pace to analyze and understand information, manage own caseload, and provide timely responses to customers.

Required Skills and Experience:

  • Excellent communication skills to explain technical terms to members of the public.
  • Demonstrable technical competence in property management, including design, estimating, planning, valuation, and project management.
  • Experience in managing external contracts and liaising with suppliers.
  • Expertise in risk and value management, cost control, and planning enquiries.
  • Knowledge of building regulations and a strong understanding of the housing sector.
  • Proven track record of managing programs to time and budget.

Additional Requirements:

  • Ability to work on own initiative to investigate complaints and provide solutions.
  • Excellent customer service skills, with the ability to respond to customers with sensitivity and empathy.
  • Able to identify trends, lessons learned from complaints, and service improvements.