Customer Support Officer Scale 6
4 weeks ago
Job Summary:
CRA GROUP LIMITED is seeking a skilled Customer Support Officer Scale 6 to join our team. As a key member of our Customer Support Team, you will be responsible for resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Investigate and resolve customer complaints in accordance with company policies and procedures.
- Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
- Work closely with internal stakeholders to resolve customer complaints and improve customer satisfaction.
- Develop and maintain knowledge of company policies and procedures to ensure effective complaint resolution.
- Collaborate with other teams to identify and implement process improvements to enhance customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and ability to think critically.
- Knowledge of customer service principles and practices.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience in a customer-facing role.
- Knowledge of property management principles and practices.
- Ability to work with technical information and explain complex concepts to customers.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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