Leasehold Support Officer

1 month ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

The Leasehold Support Officer will provide administrative support to the Leasehold Services team, ensuring the efficient and effective delivery of services to customers. This role involves a range of administrative tasks, including data entry, document management, and communication with customers and colleagues.

Key Responsibilities
  1. Distribute incoming correspondence in accordance with procedures.
  2. Respond to telephone enquiries, securing the best service and outcomes for customers.
  3. Handle a range of internal and external enquiries in a polite and professional manner, referring to the appropriate officer as required.
  4. Provide support to senior staff on a planned or ad-hoc basis.
  5. Arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes, and monitor follow-up actions as necessary.
  6. Set up and maintain file management systems, including archiving, storing, and retrieving documents.
  7. Maintain a library of reference documents for use by Leasehold Services.
  8. Act as a point of contact within the service area for IT issues, arranging IT systems access for staff and contractors.
  9. Comply with measures to protect the confidentiality of information in accordance with London Borough of Tower Hamlets policies and procedures, including the duties outlined by the Data Protection Act.
  10. Compile and process information regarding revenue accounts.
  11. Raise orders and pay invoices on behalf of the service as and when required.
  12. Produce statutory legal documentation (e.g. Section 125 Notices) and get them checked by a senior member of staff.
  13. Contribute towards achieving the Service's performance targets.
  14. Carry out other reasonable ad-hoc duties to support the Service, which are commensurate with the expectation of the post, as directed by the line manager or the Head of Service.
  15. Demonstrate use of systems and processes to other service members and provide assistance with using them.
  16. Monitor progress of work processes, including creating basic reports and highlighting issues to the Team Leader.
  17. Be responsible for the administration of Leasehold Services credit cards and travel cards, ensuring that their use falls within London Borough of Tower Hamlets guidelines.
Essential Experience Required
  1. Administration experience.
  2. Experience of working to deadlines.
  3. Experience of working in a customer-facing role.
  4. Knowledge and understanding of diverse needs of residents and staff.
  5. Knowledge of MS Office applications, basic.

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