Leasehold Transactional Support Specialist
2 months ago
The Leasehold Support Officer will provide a comprehensive support service within the Leasehold Services team, covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.
Key Responsibilities- Distribute incoming correspondence in accordance with procedures.
- Respond to telephone enquiries securing the best service and outcomes for customers.
- Handle a range of internal and external enquiries in a polite and professional manner and refer to the appropriate officer as required.
- Provide support to senior staff on a planned or ad-hoc basis.
- Arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes, and monitor follow-up actions as necessary.
- Set up and maintain file management systems, including archiving, storing, and retrieving documents.
- Maintain a library of reference documents for use by Leasehold Services.
- Act as a point of contact within the service area for IT issues, arranging IT systems access for staff and contractors.
- Comply with measures to protect the confidentiality of information in accordance with London Borough of Tower Hamlets policies and procedures, including the duties outlined by the Data Protection Act.
- Compile and process information regarding revenue accounts.
- Raise orders and pay invoices on behalf of the service as and when required.
- Produce statutory legal documentation (e.g. Section 125 Notices) and get them checked by a senior member of staff.
- Contribute towards achieving the Service's performance targets.
- Carry out other reasonable ad-hoc duties to support the Service, which are commensurate with the expectation of the post, as directed by the line manager or the Head of Service.
- Demonstrate use of systems and processes to other service members and provide assistance with using them.
- Monitor progress of work processes, including creating basic reports and highlighting issues to the Team Leader.
- Be responsible for the administration of Leasehold Services credit cards and travel cards, and ensure that their use falls within London Borough of Tower Hamlets guidelines.
- Administration experience.
- Experience of working to deadlines.
- Experience of working in a customer-facing role.
- Knowledge and understanding of diverse needs of residents and staff.
- Knowledge of MS Office applications, basic.
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Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryThe Leasehold Support Officer will provide a comprehensive support service within the Leasehold Services team, covering a full range of administration support activities and providing an efficient and effective leasehold transactional service.Key ResponsibilitiesDistribute incoming correspondence in accordance with procedures.Respond to telephone...
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