Customer Support Officer Scale 6

4 weeks ago


Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a skilled Customer Support Officer Scale 6 to join our team at CRA GROUP LIMITED. As a key member of our Customer Support Team, you will be responsible for resolving customer complaints in a timely and effective manner.

Key Responsibilities:

  • Investigate and resolve customer complaints in accordance with our company's policies and procedures.
  • Provide excellent customer service and communicate effectively with customers to resolve issues.
  • Work closely with other teams to identify and implement solutions to customer complaints.
  • Develop and maintain a thorough understanding of our company's products and services to provide accurate information to customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of customer service principles and practices.
  • Experience in a customer-facing role, preferably in a property management or housing environment.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the property management industry.


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