Customer Support Officer Scale 6
4 weeks ago
Job Summary:
We are seeking a skilled Customer Support Officer Scale 6 to join our team at CRA GROUP LIMITED. As a key member of our Customer Support Team, you will be responsible for resolving customer complaints in a timely and effective manner.
Key Responsibilities:
- Investigate and resolve customer complaints in accordance with our company's policies and procedures.
- Provide excellent customer service and communicate effectively with customers to resolve issues.
- Work closely with other teams to identify and implement solutions to customer complaints.
- Develop and maintain a thorough understanding of our company's products and services to provide accurate information to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Knowledge of customer service principles and practices.
- Experience in a customer-facing role, preferably in a property management or housing environment.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the property management industry.
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