Customer Service Coordinator

1 week ago

Warrington, United Kingdom Aston Carter Full time
Customer Service Coordinator                          
Location: Birchwood
Duration: 6 months – possibility of extension
Work type: Hybrid – One week min 3 dayson site, one week 2 days on site
Global leading manufacturing giant
Our client are looking for a Customer Service Coordinator to provide their customers with a superior experience, receiving parts and services wherever they are in the world, and whenever they need it, using easy to access and convenient solutions and processes.
ROLE INCLUDES BUT IS NOT LIMITED TO:
Logging incoming customer enquiries and responding in a timely manner.
Using multiple reports for identifying potential problems.
Interpreting the voice of the customer.
General administration duties within customer ops team.
Regular contact points with the customer, both on the phone and through teams.
General update to customers on their account via presentations. BACKGROUND/EXPERIENCE/SKILLS:
Candidates will have gained the following skills and experience through previous roles:
Strong administrator with a commonsense approach
Experience within customer operations   
Able to use the Microsoft package (word, excel, power point)
Proven ability to maintain, react and think quickly to fast moving fluid situations
Confident communicator who has the ability to build strong working relationships    
Demonstrate meticulous levels of attention to detail  
Strong team player with the ability the work autonomously
FlexibilityKnowledge of SAP or Salesforce would be an advantage but not essential
Job Title: Customer Service Coordinator
Location: Warrington, UK
Rate/Salary: 14.00 - 17.00 GBP Hourly
Job Type: Contract
Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at removed)/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to removed)/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

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