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Groups and Meetings Manager

4 months ago

Windsor, United Kingdom InterContinental Hotels Group Full time

Hotel: Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

In this role you will manage a designated account portfolio in alignment with Key Account Manager / Director within an industry grouping. To target and develop key relationships to maximise groups and meetings revenue growth.

Your day to day

  • Target and develop Groups and Meetings direct client relationships and networks within the developed assigned accounts.
  • Drivesystem delivery and undertake client negotiations in line with Europe Sales strategy.
  • Support the Key Account Director/Manager to assess and develop Groups and Meetings strategies as necessary to increase conversion and revenue.
  • Contribute to the European customer account plans in the defined portfolio to deliver both incremental and quality Groups and Meetings revenue.
  • Identify cross-occasion/industry opportunities and resourcing Groups and Meeting and fulfillment as appropriate.
  • Demonstrate the 2X behaviors to sellers and other stakeholders within the organization, demonstrating internally and externally that they are a trusted advisor capable of providing expert solutions and insight of industry and market trends.
  • Support strategic and tactical promotions and initiatives to maximise revenue in need periods, working closely with key need and new properties to identify touch points within account portfolio.
  • Demonstrate internally and externally that they are a trusted advisor providing expert solutions and insight of Industry and market trends.
  • Support and participate in internal and external events to maximise resource and drive broader and deeper relationships.
  • Work across a wide variety of cultures and markets, tailoring approach and behaviour to understand key differentiators and leverage best practices accordingly.
  • Engage with key internal and external stakeholders across the business to be in a position to provide long-term Groups and Meetings solutions.
  • Comply with IHG’s systems, tools, and processes.

What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone whois committed with a natural ability to operate effectively in a fast moving, global environment.

  • Demonstrable Groups and Meetings experience in sales / account management role.
  • Demonstrable experience in identifying new commercial opportunities and develop and evaluate a business plan, basing decisions upon sound data and insight, linked to the long-term strategy of the organization.
  • Demonstrable experience of managing and executing business plans against markets, occasions, industries, hotels, or customers.
  • Demonstrable experience of applying the challenger sales framework to the customer by using the Challenger Sales framework.
  • Demonstrable experience of negotiating the needs of IHG and the needs of the customer. Includes the ability to define, manage and execute mutually beneficial contracts.
  • Ability to make effective commercial decisions based on an understanding and analysis of key commercial information and commercial levers.
  • Demonstrable experience in initiating, developing and managing mutually beneficial relationships with customers, hotel owners & on-property sales teams.
  • Demonstrable experience of operating in and leading culturally diverse teams across the relevant markets.
  • Proactive sales experience with a proven track record of identifying and delivering on new commercial opportunities, using key data points and analytics to make effective commercial decisions.

What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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