Repairs Customer Service Manager

3 days ago


Camden Area, United Kingdom Vox Network Consultants Full time
ResponsibilitiesnLead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiriesnProvide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures.nProvide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.nDevelop the online and digital offer for repairsnEmbed a customer focused approach to continuous service improvement and respond creatively to the needs and aspirations of residents. Promote and encourage resident involvement. Review customer feedback and complaints regularly and use these to improve the service.nCarry out and co-ordinate all financial, administrative, performance management, quality assurance and recording tasks in relation to this role and maintain detailed, accurate records of all activities in accordance with legislation and policies and procedures

RequirementsnExperience working in a housing association or councilnExperience of managing projectsnExperience of complaint services, ensuring root cause analysis and learning from complaintsnHousing repairs and customer service experience is essential for this position

ContractnInitial 3 to 6 month ongoing contract with the opportunity to extendnPAYE via UmbrellanInside IR35nMonday to Friday 9am to 5pm

If you are interested in this position AND meet the requirements,

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