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Customer Experience Manager

3 months ago


Camden Area, United Kingdom Insight Select Full time
Customer Relations Manager - London - £50,000 plus travel allowance and bonus and excellent benefits

My client is a global leader in the property / real estate market, they are seeking a Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the 2 year warranty period. They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships externally and internally and possess outstanding problem solving skills.

Duties include:

To take an active role in driving sales progression, ensuring customers are ready for legal completion.nStaying close to customers throughout their journey, educating them on the completion process.nArranging face to face meetings with agents, solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status.nTo assist the Customer Service Manager on occasion by arranging & completing Pre-Occupation and Handover appointments with customers.nKeep an accurate log of all customer interactions.nTo have flexibility to work across multiple developments and be able to time manage workload accordingly.nTo assist the Customer Service Manager on occasion in helping inspect and resolve post completion defects reported by customers during the 2-year warranty period ensuring customers are kept updated during the repair process.nWork collaboratively within the Customer Service team and other internal and external departments.

Experience Required

Highly experienced in delivering exceptional customer servicenExcellent relationship development skillsnHighly organised and can work to deadlinesnAbility to coordinate several projects at any one timenExperience in the construction or property market would be desirable but not essential

Customer Relations Manager - London - £50,000 plus travel allowance and bonus and excellent benefits