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Customer Service

4 months ago

Swansea, United Kingdom Workwales Full time
Customer Service / Sales Administration
Swansea
£24000PA plus Benefits
The Company
This commercial vehicle broker have a current vacancy at their head office based in Swansea. They are one of the leading providers of leasing and contract hire to businesses and private individuals nationally. They offer a great place to work and be part of a fun and friendly team.
The Role
The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order process, providing excellent customer service throughout their journey.
You will work 37.5 hours per week Monday - Friday. Actual hours worked are on a weekly rota basis working 8am - 4pm, 9am - 5pm and 10am - 6pm.
Duties will include:
Provide accurate and timely administrative support to the sales team
Provide support to customers, acting as a point of contact and help build customer relationships via telephone and email
Prepare and check customer documents
Organise and facilitate delivery to customers
Ensure systems and records are maintained accurately
To assist with and direct incoming telephone calls appropriately
To offer additional products to customersRequirements
The successful applicant will have the following skills, experience and attributes:
Excellent organisation and communication skills
A good telephone manner
Solid IT skills, working with Microsoft programmes including Office
To be proactive in your approach by putting customers first
Ensuring the highest standard of courtesy and efficiently in customer contact and communication
Ability to multi-task and work well under pressure at peak times
To sell our service in a professional manner
A team player
11 British Vehicle Rental and Leasing Association (BVRLA) tests will need to be completed at the start of the probation periodIn Return
A solid salary is on offer as well as the following benefits:
Onsite parking
Team building activities
Game incentives
Pizza days
Duvet days
Football tickets
Fun environment
Potential further developmentFor more information contact Kim Simpson of Work Wales for a confidential discussion