Customer Service Representative

5 months ago


Swansea, United Kingdom FC Management Services Limited Full time

Customer Service Advisor - Join Our Exceptional Team

We is seeking a talented and dedicated Customer Service Advisor to join our dynamic team. As a key member of our customer support department, you will play a crucial role in providing exceptional service to our valued clients and contributing to our company's growth and success.

**Responsibilities**:

- Address customer inquiries and resolve issues promptly and professionally
- Identify opportunities to upsell products and services when appropriate
- Communicate effectively in English, both verbally and in writing
- Assess customer needs and recommend the most suitable solutions
- Maintain accurate records of customer interactions and perform data entry tasks efficiently

Qualifications:

- High school diploma or equivalent; degree in communication or related field is a plus
- Proven experience in a customer service role
- Proficient in Microsoft Office suite or similar software
- Excellent communication skills, both written and verbal
- Strong problem-solving and multitasking abilities
- Ability to thrive in a fast-paced environment and remain calm under pressure
- Exceptional sales and negotiation skills
- Familiarity with CRM systems and practices
- Fluent in English, with additional languages being an asset
- Meticulous attention to detail

Our Company Culture:
We foster a supportive and collaborative work environment where every team member's contribution is valued and respected. We believe in continuous learning and growth, providing resources for personal and professional development. Integrity, transparency, and accountability are at the core of all our interactions.

As a Customer Service Advisor, you will be part of a team-oriented approach to delivering exceptional service. We offer opportunities for advancement and skill development, and we value diversity and inclusion, welcoming fluency in additional languages.

Application Process:
**Job Types**: Full-time, Part-time, Permanent

Pay: £21,000.00-£25,000.00 per year

Expected hours: 37 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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